This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver was driving down the expressway and her back tire blew out causing her vehicle to spiral out of control and the vehicle then flipped and started rolling downhill, the vehicle airbags did not deploy in the vehicle at all. The driver and her mother are in critical condition. Yes, the safety of others safety was put at risk. I did contact Ford Manufacturer on her behind of the airbags and they said there is nothing they can do for her with the vehicle being totaled out. But my main problem is why these airbags did not deploy. The vehicle is going to be inspected by her insurance company here in the next few days. There were no prior lamps, messages, or anything that would have indicated that the airbags were defective.
I was leaving the store parking lot. I started the car, pressed the break, put the vehicle in drive and the passenger side airbag deployed. This is the second time this has happened since the first incident in September 2014. The vehicle was not hit or bumped in any way. I was not backing out, I was in drive to pull out of the space.
I was picking my daughter up from school. We got into the car put our seatbelts on I started the vehicle and put it in gear. I picked my foot up and moved to the gas when I noticed a car coming up from beside me and then I pressed the brake and the passenger side airbag deployed cracking the windshield and pulling the dash cover away from the radio and air vent. We called Ford motor and we were told to take it to a dealership to be examined. Ford customer care has left messages at our home number when we return the calls we ask them to call our cell numbers and they will not. I think the do not want to talk to us. A week later the dealership called and said that Ford motor would pay for the diagnostic but would not pay for the repairs because the car is out of warranty. That the airbag failing is no different then having to change out the brakes from wear and tear. We were not aware that a safety feature had an expiration date. I was to the understanding that a safety feature should last the lift time of the vehicle. Because of this I am worried about driving any cars with airbags. We were not asking Ford motor for anything additional but to just repair the car and we can never talk to anyone at the company.
- Martinez, GA, USA
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- Temple, TX, USA