This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Re: 2002 Ford Explorer Sport Trac. It appears that the upper bolt on the driver's side high back seat, that attaches the seat recliner mechanism to the seat back frame, has fractured and the seat back is permanently in the reclined position. This makes driving very cumbersome since I have no back seat support while I am driving. I was driving on a highway when this happened. Luckily, an accident was avoided. I just discovered that a recall exists for this problem so I contacted Ford at 1-800-392-3673 and entered the recall id 03S04 and the response was that the recall id did not exist. Can I still get my seat fixed via this recall? note that the date submitted for the incident is an approximate estimate.
While driving, the drivers seat reclined into the back seating area causing loss of control of the vehicle. After pulling off the road and inspecting the seat, the frame of the drivers seat fractured causing the backrest to separate from lower portion of the seat and override the recliner handle.
While driving at various speeds black smoke would came from the tail pipe. Consumer could smell gas fumes inside the vehicle.. drivers rear door will not open from the inside. Drivers side seat molding is falling off. Center duct loose on dash. Drivers seat cushion lost its form.
- Hamilton, OH, USA
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- Tampa, FL, USA