This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford sent me a notice in the July/August 2007 time frame advising me of a recall on my Ford Sport Trac for a cruise control cable that could lead to an engine fire. Seven (7) months later my dealer in springfield, va still does not have the replacement parts. This is totally un-acceptable.
Fords recall on the defective cruise control switch is a scam in my opinion. I received a recall notice in, I believe it was October 2007. The local dealer unplugged the cruise control and said that they would make repairs when the parts became available. The repair is to put a fuse in line with the switch. This, in no way, repairs the defective part. The addition of a fuse, as related to me by the dealer, has now also been recalled. That is a mute point because Ford has not yet been able to supply the part/fuse. Today is the 28th of February 2008. I have been waiting, and unable to use my cruise control since the dealer disconnected it in October of 2007. I have learned that there is a replacement part available that Ford is installing in some vehicles. The local dealer tells me that my 2001 Explorer sportac is not included. I was told that I could replace the part myself but Ford would not install it under the recall for no charge even if I paid for the part. The part # is sw-6350 the local dealer has 21 of these switches in stock today. Because Ford has not allowed the use of this part in its recall, we the consumers are left in a position of either not using something we paid for or risking a fire. I am appalled by the lack of action on this matter. I believe that the nhsta needs to apply the pressure to Ford to resolve this inaction. There is an how to article at mysportac.com. It includes instructions and photo's possibly you could ask Ford to check it out. Thank you david M. clary
I was notified by Ford that I had a problem with my speed control on my 2001 Ford Sport Trac and requested me to bring my car in to get it replaced. When I took my truck in in August I was told that the part was not in stock and to bring it back in December. I just called the dealership and they are now telling me the part is not in and they have no clue when it is going to be in. Frankly it appeared to me they didn't care. When I asked who I could escalate it to at Ford the gentleman did give me the number, but told me it wouldn't do any good because Ford couldn't do anything about it.
Cruise control indicator light switch does not come on - steering wheel is very hot to the touch - and there is the smell of burning plastic. Since December 2003 all indicator lights are out on steering column (I took my truck to the Ford service center and was told it probably need a fuse - I checked the fuse it seems to be O.K. is there a recall on cruise control on the 2001 - Ford Sport Trac?
- Cheltenham, MD, USA
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2001 Ford Explorer Sport caught on fire while parked. The vehicle caught on fire after it had been sitting for about ten hours. The consumer believed the fire was the result of a faulty cruise control deactivation switch.
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- Sprinfield, VA, USA