This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
- the contact owns a 2001 Ford Explorer Sport tract with a failure mileage of 84,000 miles. The contact was driving under wet conditions at about 35 mph when the vehicle made a hard jerk and then lost power. The contact tried to restart the vehicle, but it would not turn over. The vehicle was taken to the mechanic, who found that there was water in the engine and the timing gear had failed. The contact had been to the dealer several times about this problem before the failure happened. The contact had the engine replaced, and found that the engine's failure was due to recall 00M12 concerning the timing chain of which NHTSA had no record. The consumer states that even though the truck is a 2001, it should be listed on the recall because it was manufactured in August 2000. The consumer has provided the repair invoice. Update 05/04/07
There were no preceding events; unexpectedly and without warning the engine died. The entire engine and all attendant parts had to be replaced. The first new replacement engine also failed immediately upon installation. The dealership replaced with yet another engine. Cost to consumer: $6348.50.
Currently Ford has an extended warranty program under onp 00M12 which extends the warranty for the timing chain tensioner on, but not limited to, 2001 Explorer Sport tracs. According to Ford's system, my car, while a 2001 Sport Trac with the SOHC motor, is not covered. I am at this time experiencing the exact problem that they are covering under this extension, but for some reason my car is excluded. I called customer service and they had no information why my car was not covered, but did admit that 2001 sport tracs were part of this extended covereage. They would not provide any details or facts to support their reasoning. It is apparent that this is a problem for the SOHC motors, thus the reason for the extended warranty. However, my car seems to be not part of this program, thus not covered by this warranty, yet I am having the same issue as what is covered.
- Belchertown, MA, USA
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- Waynesboro, PA, USA