This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2001 Ford Explorer Sport Trac crumbling body mount bushings causing creaking, knocking noise under floorboard. Possible safety hazard as well. Vehicle is hard to steer, cornering is awful and truck rides very rough and is hard to control now that the bushings are completely gone. Other possible problems the body could warp, cause windows to break, doors to become misaligned, cause other suspension parts to fail prematurely. My truck only has 69K miles and I am the original owner.
Ive hcecked around and it seems that all of the Explorer Sport tracs eventually have this problem even after replacing with new ones. The body mount insulators under the cab deteriate and crumble. The noise is highly unbearable so I havent driven my truck in a few months. I refuse to pay close to $500 usd for parts when I still have to take it somewhere for and pay labor. I feel that Ford and the NHTSA have no care at all about whether it gets resolved. Ford syas go to the dealer, the dealer says go to Ford. Then back and forth like nobody wants to deal with it, unless of course if you're paying them. Then they'L fix it and repair it with parts that will go out. If it was weather or natural causes for the wear, then why doesnt the front and rear ones wear out? why just the two( well I should say four two on each side) wear out? either stop making crappy parts and cars for people who worl and die for this country or take responsibility for a crappy excuse of a part and fix it. So what if it costs you millions; if you made it right in the first place then you wouldnt have this problem now. I guess when my cab flies off and kills some kids on a sidewalk and the parets sue Ford and NHTSA for failure to head prior warnings about this problem then maybe somebody will make somebody fix this huge issue. I might just go driving and swerve and let my cab roll of and kill somebody, nothing lika a little death to get the job done....hey it worked when we went fighting in iraq for you people. Smh. This is plan ridiculous and sickning how our government allows companies to screw us over after all we've done. Go out there and serve your country!! and when you get back and your car's parts are faulty, we wont make the trillion dollar company fix it....smfh...aint no country like America.
Took my truck to a mechanic to see what the grinding sound of medal was, turned out to be the body mounting bushings. They are falling apart. I was told that this is what attaches the body to the frame and is dangerous to drive around. I am very disappointed with Ford. I think that this should be fixed by the company. I have 2 children and this is my only transportation I have. I read up on this online and found there are other people in the same situation. I just don't understand how Ford can let these trucks of their lots knowing that the bushings are no good and should be fixed!!
2001 Ford sporttrac all frame/body mount bushing is deteriating badly. I think its very serious. If I should have a wreak or someone hits me while im tm transporting my grandson or wife.what holds the frame from swaying off the truck is well taken care off. I live in Texas. No bad weather condition to deteriate bushing. It should be a defective part. Ford should recall this vehicle before it gets people killed. Im disable and on a fixed income cant afford to get it fixed.
The contact owns a 2001 Ford Explorer Sport Trac. The contact stated that while driving approximately 2 mph the structure of the vehicle made a noise. The contact inspected the vehicle and noticed that the body mounts had deteriorated. The vehicle was not repaired. The failure mileage was 128,000.
- Baton Rouge, LA, USA
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I purchased a 2001 Ford Sport Trac new on July 21, 2001. It now has almost 78,000 miles on it. A few months ago I started noticing alot rougher ride than usual. As it seemed to get worse and worse, I decided to put it on a lift and have a look. What I found was that all of the cab body mounting bushings have just deteriorated. They are still there, but will actually crumble in your hands. As I knew that the vehicle was out of warranty, I decided to look on the internet to see if anybody else has had the same problem. The answer is yes. It looks like quiet a number of people. I called the local Ford dealership to ask if Ford had a recall on the vehicle for this problem. I explained how the bushings would just crumble in your hands, and that it was only the cab body bushings. The bed bushings are almost like new, not hardly showing any signs of wear. I was informed that I needed to bring the vehicle to them to look at it, but was given the phone number of Ford customer service to call them and explain the situation. I called customer service and explained it to them. I was told I needed to take the vehicle to the dealer to have it checked out. I did that, and was informed at that time that all I could do was call customer service back and see if they would help me out, since the vehicle was out of warranty. I called them and was informed that the vehicle is out of warranty, and that I should have the work done on it by the Ford dealership because I would get a 12 month/ 12000 mile warranty on the work. When I called the dealer for prices on the bushings, I was about floored to hear that they would cost about $478.36 per side, so that is times 2 sides. Then, that does not even include the new bolts tax, or labor. This could be a really dangerous situation if the vehicle is involved in an accident. But I explained that to Ford's customer service people also, as they could seem to care less. The dealership says no way should the bushings be deteriorated like this.
I own a 2001 Ford Explorer Sport Trac. 2wd. Automatic. A few months ago I started hearing an annoying squeaking noise coming from underneath the front passenger side of my vehicle. I looked underneath it when I got home. The bushings that go in the mounts to secure the cab of the truck to the frame are deteriorating. You can actually touch them and they will fall apart. I checked with a few local auto part stores and all over the internet to find that those bushings are a dealer item, and cost about $35 each. On the internet I also found that it is a common problem on these vehicles for the bushings to go bad. On each cab mount on the frame; there is an upper and lower bushing. All of the bushings on the passenger side are either bad or going bad. I can't find any recall from Ford on these bushings. I took my truck to a local mechanic shop, and they said it would be around $600 to replace these bushings. They also told me that if the problem gets worse the cab of the truck could shift when turning or on bumpy roads. I feel that there should be a recall on these bushings since it is a very common problem. I have owned many vehicles and have never had to replace cab mount bushings or know of anyone who has had to; except on a Ford Explorer Sport Trac. I currently still have the problem because I cannot afford to even purchase the bushings due to financial issues. I am a do-it-yourselfer and could replace these on my own if I could afford them. I feel that I shouldn't have to. Ford should issue a recall on the affected models of the Ford Explorer Sport Trac. Thank you for your time.
The emails below chronicle my attempt to have the Ford Motor Company address what I feel to be a safety issue. Please note that the components that are the subject to the inquiry are part of the steering. Any failure of these components may result in loss of control of the vehicle. The rubber body mount, strut and control arm bushings on my 2001 Sport Trac 4WD are crumbling. Please advise what corrective action the Ford Motor Company is taking to address this problem. [xxx] thank you for contacting the Ford Motor Company customer relationship center regarding the concerns you have with your 2001 Ford Explorer Sport Trac. We have reviewed the situation, and unfortunately, there are no warranties, field service actions/customer satisfaction programs on your vehicle that would provide assistance for this repair. However, we do suggest that the repair be done by a Ford/Lincoln-Mercury dealership where the technicians are trained to put your vehicle back into factory specifications, and any Ford parts replaced will come with a 12 months/12,000 miles warranty. Please be advised that a diagnostic fee may be charged. If additional assistance is required, we suggest that you contact the customer relationship/service manager. They will further assist in facilitating your service/repair needs. Your next steps are to discuss this repair with the service manager at your dealership. Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Please provide your 10 digit reference number - [xxx]. sincerely, [xxx] customer relationship center Ford Motor Company.
2001 Ford Explorer Sport Trac vehicles has badly deteriorating cab mount bushings. (these bushings connect the cab to the frame.) on my vehicle they have almost totally fallen apart. They crumble when touched and some are totally missing. This can cause a body sway of up to 3-4 inches. There is no recall or service bulletin on this issues according to Ford. I researched this on the internet and have found this to be a common problem with this vehicle. Cost of repair is about $600.
The right rear side of my Ford the cab mount has ripped apart the steel mount has failed. The cab is in danger of leaving the frame. The body shop told me that this is a factory defect and is very dangerous. The truck has only 74534 mil. 2001. I'm the only owner, the truck is garage kept and very well maintained. This truck was built in Oct. 2000 and I bought the truck in Nov. 2000.
A D V E R T I S E M E N T S
- Orlando, FL, USA