This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Inner fender liners are getting rubbed through by the tires creating large holes and exposing wiring harnesses and other components to the tire/wheel well area. We have seen this on about 5-6 of these same vehicles now.
This vehicle has a 360 camera system that was not included, despite is being included in the component package that is standard for this vehicle. I contacted the dealer directly, informed them that there are cameras installed on the vehicle, but only the rear camera is operational. Further investigation into the matter revealed that Ford apparently "recalled" the camera systems on the Explorer for the 2023 models, but has not distributed any information to its dealers. Now I have a forward facing camera that is not operational, but the vehicle's warning system continually advises me there is a problem with the front camera's vision, "Check forward camera lens for cleanliness". Also, the front camera lens is clear, but it still will display the warning. The Ford dealers all claim that the manufacturer has not shared information about the 2024 Ford Explorer's 360 camera system. Lastly, the reverse braking system is non-operational as well. Another system that should be included with the upgraded package.
- Covina, CA, USA
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- Tacoma, WA, USA