The lane assist system put the vehicle into a skid on snowy road with no markings on roadway. The vehicle is available to inspect but insurance company is pushing to pickup vehicle as it was totaled. The system put vehicle into a skid that resulted into going into the ditch and hitting a power pole. As far as we know nobody has looked into system failure we did report it to sheriff and insurance company. This is the first time the lane departure turned on a snow covered road

- Thorp, WI, USA

The contact owns a 2023 Ford Explorer. The contact stated there was an unknown part loosened at the front of the vehicle. While driving at unknown speeds, there was an abnormal rattling noise detected from the strut that had become louder over time. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the front-end bolts were tightened. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 24V091000 (Suspension, Steering). The approximate failure mileage was 3,000.

- Fredericksburg, VA, USA

There seems to be two issues of concern; 1. Braking system.. when you are in your car, you can hear constant clicking from the engine and the brake light keeps turning and on and off. The light keeps indicating that the brake is on. This happens continuously every day. 2. Steering-?? when you are switching lanes, it-??s not a smooth transition. It feels like a jerk each time and feels like if you were to put the brake, the car will flip over. Very concerning. Happens all the time.

- Houston, TX, USA

I leased a brand new 2023 Ford Explorer. The day I was driving it home I noticed a distinct cracking/popping sound when I turned the steering wheel to the left while lifting my foot off the brake. It is not a series of pops. It-??s just one pop when the wheel is turned. When I got home I took out the paper mat that was on the floor to make sure there were no other sounds in the car. The sound happens each time I am in my vehicle & it only happens when the wheel is turned to the left going less than 1 mph. I took it to a Ford dealership. The service advisor heard the sound when I drove a few feet & turned the wheel to the left in the parking lot. The service technician was able to reproduce the sound without driving at all. He turned the wheel, while in the park position, and reproduced it. There are no warning lamps. As of now, I have not been told what it is but it-??s concerning knowing cracking sounds could be rack, steering, tie rod, ball joint or any number of steering or suspension problems. I-??m now worried driving my new SUV.

- Troy, MI, USA

I rented a 2023 Ford Explorer. I had many issues with the added safety features while renting it, ultimately resulting in an accident. Firstly, the lane keeping assist did not function properly. In construction zones, back roads, and during rainy weather, the vehicle would jerk very hard to one side of the other. Even after trying to shut off the lane keeping assist feature, it it would automatically turn back on. Luckily, most of those incidents would happen in low traffic areas. Until the final time it happened, resulting in a head on collision with another vehicle. Additionally, the screen that displayed the lane assist activity would go blank randomly while driving. Also. There was a constant issue with the a pop up screen saying to keep holding the steering wheel. Even when I would have both hands on the steering wheel, it would pop up, and sometimes, if it wouldn-??t disappear in time, the vehicle would start to automatically brake and slow down the vehicles, even if I was going 70+ miles per hour. The last 12 hours of the vehicle rental drive time, the -??keep hold of steering wheel-?? pop up would pop up more and more frequently. To the point where I would have to constantly let go of the steering wheel and re grab it over and over until it eventually disappear.

- Angier, NC, USA