This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact leased a 2022 Ford Explorer. The contact stated while driving 75 MPH, the vehicle started shuddering uncontrollably and was making an abnormal grinding sound. The contact was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the front driver's side axle was fractured. The dealer informed the contact that the failure was unprecedented. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 15,629.
The contact owns a 2022 Ford Explorer. The contact stated while driving 60 MPH, the tires began to make a thumping sound and the steering wheel started to vibrate. The vehicle was towed to a dealer where it was diagnosed that the axle seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 26,000.
- Council Bluffs, IA, USA
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- Saddle Brook, NJ, USA