This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving on the highway and the sunroof exploded. No one around and no overpass. No signs of impact or object in or near vehicle. No other damage to vehicle.
The contact owns a 2022 Ford Explorer. The contact stated that while reversing, the backup camera was slow to respond. The screen displayed an image of the vehicle. Additionally, there was an extreme amount of air entering the vehicle from the door seals. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure, but the vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer. The manufacturer was notified of the failure and referred her to the NHTSA Hotline. The failure mileage was approximately 5,100.
Power liftgate does not close properly, resulting in the hatch automatically reopening after attempting to close. This has also resulted in the liftgate actually opening while the vehicle was in motion.
Today, in my 2 month old 2022 Ford Explorer ST. The latch that holds/locks the hood (over engine) broke while driving 25 mph on city street and the hood smashed into my front windshield. I have never opened the hood since purchasing the vehicle and the hood ajar light never lite up until after it smashed into my windshield. I took the car to Ford Service and they are deferring responsibility. Even if I wanted to open the hood, I would have to pull the open lever upwards six inches twice to open (which I never did). And even if I accidently opened the hood, the door ajar light should have turned on, which it did not. This was very scary and I am very fortunate I did not run into another vehicle or object since it blocked all viability.
While at a gas station I opened the hood to check the oil, and the hood folded backwards far enough to contact, and destroy the windshield. My wife was cleaning the windshield at the time, and narrowly avoided having her hand/forearm severely injured by the hood. This is not supposed to happen. Whatever mechanism that is meant to prevent an incident like this was either defective, or non existent.
A D V E R T I S E M E N T S
- Columbia, PA, USA