Got it in the car and pushed the push start button. The cars engine turned over only half way and started to restart and turn over multiple times even though the motor was running halfway. This went on for 15 minutes until i opened up the hood and looked down and after a couple minutes the engine seized and turned off and started smoking, shortly after started on fire from the bottom of the engine. The fire went on for 10 minutes until we turned it off.

- Upland, CA, USA

The contact owned a 2021 Ford Explorer which was used to haul a 2002 Opus OP. The contact stated that while the vehicle was at the RV dealer for installations to be performed the vehicle caught on fire and was destroyed. The contact was informed after the installation of an electronic brake controller was completed the vehicle was parked and approximately 20 minutes later flames were present coming from the engine compartment. The fire department was called to the scene and extinguished the flames. The vehicle was destroyed. Prior to the incident an electric brake controller was installed in the vehicle and wired DC to DC in order to send a charge to the tow vehicle. The manufacturer was made aware of the failure and a case was opened. The fire department indicated that the fire originated in the engine compartment. A fire report was taken at the scene. The failure mileage was 3,807.

- Seattle, WA, USA

Third row seat won't go up or down (it is an electrical seat for folding flat or to lift back up for seating). On Aug 12, 2021 took it to Ford dealership near me for any appointment to have fixed. In morning of Friday 13th dealership said still hadn't figured out the problem. By afternoon of 13th August dealership said it is either module or buttons issue and said they needed keep it over weekend. Dealership said they d call me by noon on Monday 16th August to let me know. Well, since I hadn't heard from then I called them again (as I have been doing since they dont seem to communicate with customers). Callie of Service dept said its the buttons/switches. That must order them; closest place had them is Tennessee she said. We are concerned for we had these exact issues with 2015 Explorer; started with 3rd row seat then all other electrical issues started happening. That explorer suv was in shop for several months.

- Hinesville, GA, USA

I purchased a Ford Explorer St 2021 in New York from city world Ford on boston rd in the bronx on April 22, 2021 at approximately 9:37pm. I took my car home the same same day. The following day (second day) I started experiencing a pre-collision assist not available and powertrain malfunction/reduced power light on my dashboard at 12:49 pm. The car began to jerk and felt like it was on AWD mode. The gas pedal was heavy and difficult to drive while I was on the highway with my children. I started to smell fire coming from the inside of my car. Once I started experiencing those problems from my car I immediately parked the car. I immediately called the dealership didn't get an answer so I drove to them personally after I let it cool down for a couple of hours. I explained the problem I experienced with the car to them. The dealership stated to me to take it to the repair shop the Monday and I did. The next day (Tuesday) I picked up the car from repair service center. The next day I started experiencing the same problems with the Ford. I went back to the dealership on Wednesday (next day) and stated I wanted a new car or exchange for a different car. Manager stated I had to take the car for second time for repair. I then took the car for the second time for repair on Wednesday. The car is currently still in the repair service center and still displaying malfunctions after being repaired in the repair service center. I have not yet received my car back and repair center stated they are not sure when will the problem will be fixed and working properly.

- New York, NY, USA