The transmission in the Ford Explorer failed on June 28th. This was noticed by observing the vehicle struggle to shift gears, and sometimes failing to shift at all resulting in extremely high RPMs. It also resulted in rough transitions from Park to Drive, combined with lurching forward suddenly. The vehicle is currently awaiting service at the Ford dealership, which was originally scheduled for June 29th. Upon notification to the dealership (where vehicle was purchased) of a transmission issue, the dealership moved the appointment to July 6th, thus encouraging me to drive a dangerous vehicle until then. During the next couple of days, the car intermittently exhibited both check engine and service lights, but neither consistently. It also produced another alert which automatically put the car into park from drive. Once the car turned off and back on, the alert did not repeat. The car was then taken to a separate dealership where it was diagnosed with a defective transmission due to an engine coolant leak. The dealership did not provide any means of transportation in response despite the vehicle being under warranty.

- Indianapolis, IN, USA

I noticed transmission fluid on the garage floor. March 27,2021. Dropped the car of at the dealership where I bought the car. 2021 Ford Explorer St with 2120 miles I purchased on January 30, 2021. Problem was diagnosed as leaks at the transfer case seals on the transmission output drive train. The boots were leaking transmission fluid. The transfer case needed to be removed and the seals replaced. This resulted in waiting 6 weeks for the parts to be delivered and 1 week more to repair and install. Today I still do not have my car back. Week 7 will be next week when completion is estimated to be.

- Santa Rosa, CA, USA

I purchased a Ford Explorer St 2021 in New York from city world Ford on boston rd in the bronx on April 22, 2021 at approximately 9:37pm. I took my car home the same same day. The following day (second day) I started experiencing a pre-collision assist not available and powertrain malfunction/reduced power light on my dashboard at 12:49 pm. The car began to jerk and felt like it was on AWD mode. The gas pedal was heavy and difficult to drive while I was on the highway with my children. I started to smell fire coming from the inside of my car. Once I started experiencing those problems from my car I immediately parked the car. I immediately called the dealership didn't get an answer so I drove to them personally after I let it cool down for a couple of hours. I explained the problem I experienced with the car to them. The dealership stated to me to take it to the repair shop the Monday and I did. The next day (Tuesday) I picked up the car from repair service center. The next day I started experiencing the same problems with the Ford. I went back to the dealership on Wednesday (next day) and stated I wanted a new car or exchange for a different car. Manager stated I had to take the car for second time for repair. I then took the car for the second time for repair on Wednesday. The car is currently still in the repair service center and still displaying malfunctions after being repaired in the repair service center. I have not yet received my car back and repair center stated they are not sure when will the problem will be fixed and working properly.

- New York, NY, USA