The front panel of my 2020 Ford Explorer ST panoramic sunroof exploded on May 6, 2022. Fortunately, I had closed the sun shade two days prior while on vacation in Florida. It was not due to being hit by debris as traffic was light and no trucks nearby. I was driving westbound on I-4 between Orlando and Tampa when a sudden "BOOM" occurred. I looked around as to what happened as their was no vibration or shuttering in the steering. I then heard glass shattering. When I could safely pull to the side of the road to inspect, the entire front panel of the sunroof was gone except around the perimeter. If I had not previously closed the sun shade, the tempered glass would have been in my eyes and any passengers in the front or rear seats. The local Ford dealership initially stated that the sunroof would be covered by warranty while waiting (6 days) for the back-ordered sunroof to be delivered. Then after being in the Service department for 2 days, they stated it would not be covered under warranty. I called Ford Corporate to complain, but they were only concerned if there was an open recall on the sunroof and there were none. They seemed disinterested in the safety aspect of the issue. I have since paid for the repair and filed an insurance claim. I know what a rock hitting the windshield or hood sounds like... this was not a rock, but a low, "mini-sonic boom"... the sunroof literally exploded. I usually do not pull the sun shade closed, but did so while in Florida although it was not extremely hot, between 87-92 degrees at around 9:30am, clear and sunny.

- Franklin, TN, USA

The vehicle has been in the Ford Dealer 3-times to replace the sunroof/moonroof wind deflector. It has fallen off while driving two times interfering with traffic and one time it detached on one side only. Fortunately, no one was injured or any damage done other than the deflector was damaged by traffic after it detached. It was replaced just a few weeks ago for the second time and it just detached and fell off again while driving yesterday. I notified Ford Quality and Customer Concerns of the situation but no reply, apparently Ford, nor the dealer appear to care. However, besides the cost someone is going to get hurt. The first time the wind deflector came off was in April 21 and the second time October 22, the third time was yesterday, 01-14-22.

- Brighton, MI, USA