5/1/20 1st Time for this issue - taken to dealer. Dealer took their sweet time trying to determine if I caused the problem so they wouldn't have to honor the warranty.
10/9/20 2nd Time for this issue - taken to dealer. Exact same issue with seat trim breaking because of faulty bracket construction.
3/1/21 3rd Time for this issue. Exact same issue with seat trim.
We had a 2017 Explorer and never once had this problem with the seat trim.
A D V E R T I S E M E N T S
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5/1/20 1st Time for this issue - taken to dealer. Dealer took their sweet time trying to determine if I caused the problem so they wouldn't have to honor the warranty.
10/9/20 2nd Time for this issue - taken to dealer. Exact same issue with seat trim breaking because of faulty bracket construction.
3/1/21 3rd Time for this issue. Exact same issue with seat trim.
We had a 2017 Explorer and never once had this problem with the seat trim.
- Julie R., Folsom, US