This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2020 Ford Explorer and a Motorola Andriod phone. When I plug my phone into my Explorer to use the maps my display blinks like crazy the charging does not work and my phone gets so hot I am afraid it is going to start a fire. The Ford dealer I talked to said that they knew about it and do not know of any fix. I don't need my vehicle catching on fire.
While vehicle was driving in motion, all system error messages began to sequence on the dashboard (Steering Assist Fault Service Required, Check Park Aid, See Manual, Service AdvanceTrac, Front Camera Fault Service Required, Full Accessory Power Active, Park Brake Fault Service Now, Pre-Collision Assist Not Available, Navigation Fault). Vehicle lost acceleration and had decreased steering and braking capability. This happened on 5/20/2024 and was "repaired" by dealership then happened again on 6/21/2024. It also happened in 08/17/2021 and was repaired by dealership until most recent reoccurrences. This DOES NOT include the instances where the same error messages sequenced prevented the vehicle from even starting (for hours) leaving the motorist stranded. This is also not the first time this concern has been submitted to the NHTSA.
I hit a pole in early April, and brought it to a shop - Casey-??s in Brentwood - to have it fixed. The car had no warning lights or issues. They needed to take off the front of the car to repair the body damage. They discharged the car to us, and I noticed a battery light was on. We called a few days later and the owner said well I tried to call you and left a message but heard nothing. He said we needed to take it to the dealership to turn the light off. We drove it 50 miles to the dealership. The dealership said that this is not a -??light to turn off-?? - this was a significant problem that would be an expensive repair. He said the car would not be safe to drive ultimately very long because the car could just dead stop while driving on a freeway (similar to what happened to a Tesla causing a death). They were unsure of the cause but not from hitting the pole. We brought it to our family-??s nearby. We had a second opinion and the mechanic noted this is not typical damage - this is a dangerous safety issue and the car should not be driven. We called Casey-??s and they said oh we had no idea, have State Farm toe it back to us. State Farm has refused to pay, saying the damage is unrelated. Caseys has now changed their story and said the light was on when they got the car. This is wildly unethical, and had I known, I would have wanted this fixed not just be allowed to drive home with my children. The first auto shop put me and my children-??s lives at risk by letting us drive home without letting us know, putting it in the paperwork or investigating this. They deny it is because of their doing and they will not take accountability for potentially causing this damage. I genuinely believe they are covering it up.
AWD control failure creating these messages: No Hill-Assist No Collision-Assist No Traction Control Service AdvanceTrac Service AWD The result is no AWD.
2020 Explorer VIN: [XXX] Summary [Recall] Back Over Prevention: Sensing System: Camera Description The remedy is under development. Owner notification letters are expected to be mailed june 26, 2023. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 23s23. This recall expands and replaces nhtsa recall number 23v-022. Vehicles previously repaired under 23v-022 will need to have the new remedy performed. Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.nhtsa.gov. Read less
- Long Beach , CA, USA
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The lift ajar lights came on, lift wont lock so it goes back up umless i push it down manually but the warning light -??lift ajar-?? keeps going on everytime i turn the engine on.im afraid that the lift would open up while im driving.
The contact owns a 2020 Ford Explorer. The contact stated that while driving at approximately 55 MPH, the messages -??Four Wheel Drive Fault Service Required-??, -??Hill Start Assist Not Available-??, -??Pre-Collision Assist Not Available-??, -??Service Advanced Track-??, and -??See Manual-?? were displayed. The contact stated that the vehicle almost stalled when the messages were displayed. The vehicle was taken to the dealer where it was diagnosed with an unknown failure. The vehicle was repaired by the dealer. The contact stated that the warning messages recurred. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
I bought my 2020 Ford Explorer Platinum new in November of 2020--right during the COVID pandemic when businesses weren't opened, so there was no place to go for the largest time. I had already retired from my job of [XXX] years. I have another vehicle, Jeep Wrangler, which I try to drive, too. My Explorer only has 7,818 miles on it and my 2018 Jeep Wrangler has 10,681 miles--the point I'm trying to make is I don't go anyplace that much! I have noticed for quite sometime, my Explorer has a burning smell and the hood and front side would be so hot--it was too hot to touch! I only drive about 9 miles to the local grocery store or Walmart and by the time I get home and pull it in the garage. it's hot and smells light something burning/scorched. I'm afraid it's going to catch on fire and cause my house to burn. About two years ago, I took it over to my dealer which was at that time Bob Bowen Ford in Brazil, IN. The service manager is a dud and doesn't seem to care about troubleshooting problems. They did take the vehicle in their shop and supposedly looked at it but told me it was probably some oil that had spilled over, causing that hot smell. No, that is not the reason. The other day I had the hood up, when the heat or air conditioning is on, it starts throwing out really hot, very hot air. I also want to say the hood does not have a safety latch on it which could be another concern! I also noticed that at the top inside the vehicle, it says the passenger air bag is off. I've tried to figure out how to turn it on, but I can't find any instructions on doing that. Then, of course, like you already know, the recall on the rear camera has not been fixed. I received my letter from Ford dated November 2023, that the parts were available to repair my vehicle. I called my Ford dealer on [XXX] about getting that recall fixed and they said they couldn't get the parts. I'm going to take my Explorer over this week and let them know there is a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
The backup camera sometimes does not come on. The Bluetooth connection does not work. The dash screen which displays the camera view, radio, clock, etc will sometimes remain black while the car is on. Other times, the screen will not turn off when the car is off, even after opening the driver's door, causing the battery to drain faster.
While driving my Explorer at night on an unlit road in north western New Jersey the instrument cluster in my car displayed a warning message stating, -??Check Headlight System, See Manual-??. I pulled over and inspected my cars exterior lights for abnormalities, found none. With the headlamp warning light still on I proceeded on my way home when approximately 10 miles further down the road my driver side low beam turned off completely drastically reducing my visibility of the road ahead of me. Making it incredibly unsafe to me and the passengers in my car. On my way home I got pulled over by a local police officer for an out headlight. I explained the issue and they let me off with a warning. I immediately brought my car to my local Ford dealership to be further inspected. They proposed that the headlamp control module was causing the issue by diagnosing using their -??pin test-??. After replacing the module ($1,000) at the dealership I drove the car less than 10 miles away from the dealership and the headlamp warning light turned back on and the driver side low beam turned off once again leaving me stranded without light on the road. This cycle continued several times and Ford had no explanation as to why it-??s happening. I was sent a quote to pay full price for the repair ($2,500) because I was out of Ford-??s 36,000 mile limited warranty. A new car that leaves me without a driver side low beam on a dark road poses an incredible risk to me and my passengers as well other drivers and is unacceptable. Not only is an out headlight illegal and a ticket able offense what if there was an animals or debris on the road while I was driving with my 8 month old niece? My down the road sight is exponentially reduced because the driver side low beam is out. The car had less than 36,500 miles when this issue first occurred and it-??s been an ongoing problem ever since. An LED headlamp is supposed to be a -??lifelong-?? vehicle part and it-??s failing before the car is fully broken in.
Trunk hatch will not close or open properly, intermittently works, rear camera display turns off, does not work at times, display controls work intermittently
FORD EXPLORER 2020 LIMITED ECOBOOST 4WD. Purchased this vehicle used in November 2023. Intermittently, the frontal crash warning goes off when there is no vehicle in front me. The front warning sensor did not beep as I tried to parallel park along a sidewalk. I gently hit a curb and had to have my tire replaced, seems like I hit it just right for a chunk to be taken out and threads were exposed. The rear back up camera and 360 view screen turns blue intermittently. I have the shut the vehicle off and turn it back on for it to properly function again.
Tailgate latching warning is intermittent in indicating if a lift gate is actually left open. This has been a reported issue by multiple users on forums. It-??s caused me to have to call airport security to make sure my tailgate was indeed latch and happened three other instances. Some users have reported that they have had their driver door entry keypad unplugged that-??s shorting the car-??s warning system. This now sets off my car alarm and also sends a notification via the ford app. See other users experiencing the same issue since 2022 and ford trying to charge customers for short, even some reporting not being able to open the lift gate at all. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The 4WD/Powertrain service wrench appears on the dash of the car along with multiple other warnings -??Service Advance-?? The AWD module has been an issue with 2020 Ford Explorers around the nation, locally as well as the Ford Service Techs brought to my attention. This AWD module has been replaced and fixed multiple times on my own personal vehicle but still manages to not function correctly. While on the highway, my car was going 65-70 mph and suddenly stops accelerating and slows down to 40 mph without driver having control of the matter. Acceleration does not occur until foot is off the pedal and the RPMs are back down to 1000 and slow acceleration occurs. The AWD module has had issues on the 2020 Ford Explorer regardless of mileage. It occurred at 7,733, 9,569, and 30,351. Again at 64,000 miles and again at 93,276 with lights coming off and on in between but after a while lights shutting off and car functioning normally. This is an electrical, technical issue that messes with the speed of your car while on the road. It-??s happened while trying to accelerate from a red light to a green light and being unable to move proficiently with traffic.
No recalls listed on this site for my vehicle, but the main center dash screen is failing about 40% of the time, preventing the back up camera from working intermittently.
The camera system does not work and disables the reverse braking and other safety features while reversing. This is a safety concern as while backing up to a trailer I have hit it 2 times, as the image will freeze and seems as if there is still room to continue backing up. I have taken this 4 times for recalls (since 2020) and none of them resolved it.
Two days after purchasing the light warning alert system started coming on. CHECK SYSTEMS HEADLIGHTS WARNING comes on EVERY MONTH THEN THE HEADLIGHTS WILL GO OUT first the left them the right-??Ford can-??t fix the problem because they don-??t know what and why this keeps happening. The lights have been replaced 4-5 times and reprogrammed. I have took it Ford dealership 7 times, and the last time I was told it can-??t be fixed because Ford has to send an update for the electrical system-?? plus one for the back up camera going blue/black as well-??..They also have to send an update program for the other warning as well-??.so no end to the problems to date-??
A D V E R T I S E M E N T S
- Grand Rapids, MI, USA