This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Explorer. The contact stated while driving on several occasions at various speeds, the Power Train Malfunction - Reduced Power", "Pre-Collision Assist not available", "Hill Start Assist Warning" messages flashed on the instrument panel. The vehicle was restarted, and the messages continued flashing. The vehicle was taken to a dealer however, the failure was not replicated. The failure later reoccurred and the vehicle was taken to a dealer where it was diagnosed and determined that the transmission transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,149.
The contact owns a 2020 Ford Explorer. The contact stated that the vehicle began to jerk when downshifting without warning. The vehicle was taken to a dealer for another repair and the contact requested a transmission flush. The contact was later informed that transmission fluid had leaked into the transmission resulting in transmission failure. The manufacturer was notified of the failure and the contact was given a case number. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 26,000.
We bought this our ST in April and just our luck it has passed the 5-year mark.....no powertrain warranty for us, darn. On Wednesday, during the 30-minute drive home from work, my spouse reported a fault indicator on the dash related to 4WD or AWD being inoperable. This did not trigger the MIL, but diagnostics showed DTC C0631, identified in TSB 23-2114/2174. After a costly fix replacing the FADA with an intermediary shaft, the SUV will no longer be an "Intelligent 4WD" vehicle-?"seems like creative and false advertising masking a known engineering failure identified by many on the internet [XXX] ). The first sign is a FADA leak. The TSB states that customers can continue to drive, so I took the vehicle for a drive, only to find myself abruptly stalled in traffic after about a mile. I tried to restart the vehicle several times, but nothing happened. After waiting about five minutes and calling my spouse, I tried again and was able to start it. It felt like it was in "limp" mode, as it had issues accelerating, so I slowly drove home. When entering the driveway, the vehicle could barely make it into the parking spot. As I pulled in and applied the parking brake, the vehicle was idling and started squealing so ear-piercingly loud (maybe SSM 51419?) that I was shocked and quickly shut it off. Later, I started the vehicle again and noticed it was knocking now, but the squeal was gone and didn't reproduce. The vehicle was towed to the local Ford dealer, and after reporting my experience and their troubleshooting, I've been given an incredible ~$8,000 estimate for repairs. The technician claims that the VTC phasers, a fix from TSB 23-2058, are the additional corrective action for the stalled engine, lack of power, and engine knock noise. Ford knows the VTC phasers are design flawed, they've redesigned them multiple times; Ford TSBs have been available for this issue on this website for other engine models for over 10 years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A couple months ago I started having problems with the turbo kicking out and having no power. I let the vehicle sit for a while before being able to get someone to look at it. Once the mechanic looked at it, it was determined that the catalytic converters were clogged and causing problems with the turbo or engine. The vehicle had started blowing out with smoke from the exhaust at this time also. After having the cats cleaned, the vehicle ran but was still kicking out white smoke. After driving it the first day it was now back to low power and low oil pressure light is kicking in more white smoke was coming out of the exhaust. I parked it 100 miles from home and having it towed for the second time
The vehicle is equipped with electric power brakes which will intermittently stop working resulting in no power brakes. It doesn't warn you that the pump has stopped working just a very hard brake pedal and no braking effort, failure to slow down.
Engine / Transmission constantly kicking when accelerating. Brought it to Ford Dealership multiple times for this issue. Told there is nothing wrong with the vehicle.
recall in 2022 on rear bolts breaking was done bolts was replace. how ever new bolts are breakng as well, and dealership has put out report but only if rear bolts brake at this time u wreck the car, note two cars has crash do this when i ask they said the not replace them unless they break this incluedes bolts in upper and lower control arms, and related compontents, now why would say replace the bolts but wait untill they break makes no sence to me as total loss control can happen bolts should be replace with stanless steel, mettle wont rust or seze up, my resuch pulled up 5 car crashs all was hurt no one died so what must happen dose people neeed die, ? this must be taken care of asap cars are not safe, and this leads me to bigger probem front end uses same bolts yeat we have no idea how many bolts was replaced and never documented,
The contact owns a 2020 Ford Explorer. The contact stated while accelerating from a stop, there was a screeching noise coming from the transmission and the vehicle experienced hard shifting. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was transmission fluid leaking from the transmission oil cooler. The contact was advised that the transmission oil cooler was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 47,000.
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lunged forward and jerked upon releasing the accelerator pedal. The contact stated that on one occasion, the SRS warning light was illuminated. The dealer was notified of the failure, but no service technicians were available to inspect the vehicle. The vehicle was then taken to an independent mechanic, where it was determined that the failure was related to NHTSA Campaign Number: 23V069000(Power Train), and the contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 96,500.
The transmission failed on my 2020 Ford Explorer with only 66,000. Ford knows there is an issue with the snap ring inside of the tranmission but won't do anything about it. This is a vehicle that is less than 5 years old and 6,000 out of warranty. There was no warning to the transmission going out, I was on my way to work and my car downshifted very hard and lost all power. I was on the 4 lane highway and thankfully was able to get over to the side of the road safely and call my husband. There were no warning lights or messages displayed but clearly the transmission was bad. I took my vehicle to my local Ford dealer and they confirmed the snap ring had come unseated and I was going to need a new transmission. I took it to a local transmission shop to get a second opinion and they also confirmed the same thing. I called Ford Customer Care and they weren't able to help. She stated there is a TSB out for this issue but no recall at the moment so they wouldn't cover anything under warranty. I paid $5,400 out of pocket to fix a repair that Ford knows is going on and that could have been a major safety issue, had I not been able to get off the highway.
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 55 MPH and slowing to exit the highway, the vehicle downshifted hard, and the vehicle was jerking. The contact stated no warning light was illuminated. The contact stated that the failure was recurring and was occurring while slowing down or while accelerating. The contact had taken the vehicle to a dealer who diagnosed the vehicle and determined that there was coolant intrusion into the transmission and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.
The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds and attempting to accelerate, the vehicle was jerking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the main control valve had failed and needed to be repaired. The vehicle was repaired but the failure persisted. The vehicle was returned to the same dealer where it was diagnosed that the CDF clutch bushing had seized. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The manufacturer had referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 25,000.
We been getting AWD malfunctions alerts, causing the vehicle to not go into AWD. Took it to the dealership they say this isn't covered under the powertrain and we need to replace the AWD module on our 2020 Ford explorer. Reading other Forums, sounds like this is a common issue with the explorer but the dealership won't cover under powertrain warranty even thought this component powers the AWD part of the powertrain.
2020 ford explorer police interceptor utility 27k miles has a broken differential bushing and axle bolt which in turn has cause the axle to fail thankfully not on the highway at full speed. This issue has a recall 22S27/22V255 but our vehicle and vin # aren't included in the recall even tho same issue is being reported. What can be done to add the other vins to this list because it is EXTREMELY DANGEROUS TO DRIVE UNDER THESE CONDITIONS OF UNKNOWN BUT POSSIBLE FAILURE
The contact owns a 2020 Ford Explorer. The contact stated while driving at various speeds, the transmission experienced hard downshifting while depressing the brake pedal. The contact stated that the over time, the failure also occurred while depressing the accelerator pedal. The power train warning light was illuminated. A local dealer was notified of the failure and the contact was informed that the vehicle could not be seen until the end of the month. The manufacturer was then notified of the failure and informed the contact that the vehicle would not be covered under warranty. The vehicle was taken to an independent mechanic where a leak was discovered in the transmission. The vehicle was not repaired and remained with the independent mechanic. The failure mileage was approximately 52,500.
-Transmission fluid leak -Trans cooler broken/cracked -Check engine light never came on (I had to discover this problem by a noise I was hearing) -Problem has been prepared by auto mechanic ($2,600). I have read there has been a recall for 2020 explorer models but my VIN is not included (should it be?). Attached youtube video shows the problem and mechanic states it-??s been a problem: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Vehicle is giving a code C0631 and C0632 also has a wrench light indicator on it has something to do with the AWD the vehicle will become hard to turn stall completely will not move and a loss of power occurs
A D V E R T I S E M E N T S
- Roseboro, NC, USA