This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission issues again. Same broken / cracked weld at transmission oil cooler. Part replaced. This is the vehicle's 3rd oil cooler (we're at 12,600 miles now)
Vehicle suddenly begins jerking hard at speeds of 45 mph going down a two lane road, then wrench warning light comes on dashboard and vehicle suddenly stops and no longer will accelerate forward or reverse. Message appears and says gear will engage in low speed only, however gears no longer move the vehicle. Warning appears that powertrain issue has occurred contact your dealer, there may be a problem with the powertrain or 4X4 system. This is a new 2020 Explorer with 453 miles on it at this time. Had to have vehicle towed back to dealer.
While driving on the highwaythe 'steering fault service now light' came up on the dashboard while traveling 75 mph miles on odometer 900. After stopping the car and restarting it the 'steering loss stop safely' message popped up on the dashboard I had to drive to the dealership with no power steering or any transmission options like sport, economy, regular, deep snow, no assist for uphill or downhill parking
When trying to move the vehicle out of park, either reverse or drive the vehicle jerks into gear hard and then stalls. Tried multiple times to get the vehicle out of the drive way starts up no issue, no check engine light yet keeps stalling. This is new owned for 3 days with less than 200 miles on it.
Driving the vehicle at highway speeds between 65-75 mph and noticed a medium vibration at about 2500 miles. At about 3000 miles the transmission would jerk and start whining at low speeds under mild acceleration.
- Las Vegas, NV, USA
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This vehicle was a loner car that was given to me when my transmission went out on my 2020 Explorer. The transmission went out on this vehicle as well, at 1800 miles leaking transmission fluid everywhere and not shifting, making a very dangerous highway drive to the nearest dealership.
We bought the car on 9/21/19 from upland Ford. We had an issue where the infotainment screen blacked out, but thankfully, after letting the car sit for an hour, all is working fine on that matter. However, very early on, we noticed rough shifts, and other red flags, coming from the drivetrain. If I had to guess, we noticed it before 3K miles. Took it to vista Ford in oxnard on 1/04/2020 (odo: 4960), where they diagnosed the transmission oil cooler. While they replaced the cooler, there are still signs of the issues... especially in the lower gears. I have concerns about damage to the transmission. The car has 6200 miles on it, as of today, 2/13. I also have an issue of the car not shifting into reverse, until after a long delay, and with some jerking. This issue has been there rom the very beginning. As a tall man (6-foot4, with 36-inch inseam), I have growing concerns about how uncomfortable it is for me to drive this car. These problems on a brand new car, from a brand like Ford, are disappointing and unacceptable.
I was driving vehicle and all of sudden it stopped, starting jolting us... then no longer would accelerate.. we had to have it towed to the dealership. With less than 400 miles on
Vehicle unexpectedly breaks, as if detecting a crash, when there is clearly no car ahead. Vehicle takes over control of breaks unexpectedly. Has happened on repeated occasions and already reported to manufacturer months ago.
After initially starting the vehicle and backing out of a parking spot it was shifted to drive. While driving through the parking lot the engine was revving higher than normal. Upon making a right turn onto a divided boulevard the vehicle would not shift out of 1st gear. There was traffic coming but luckily it was far enough back that I could pull to the side of the road. I pulled to the side of the road and attempted to shift the transmission back into park and then back into drive. When I started moving forward again it would not shift past 1st gear still.. I pulled into a gas station parking lot and let my husband try to see if he could figure it out. We turned the vehicle off and back on. Still wpuld not shift past 1st gear. He attempted to use manual shifting and it would only go to 2nd gear then chug several times and go come to almost a complete stop. Shut it off again and back on. This time it seamed to be working. He pulled out on to the road and the vehicle again almost stopped half way through an intersection. He pulled off into a parking lot and turned it off and let it sit for 15 min. When it turned back on it worked fine. The check engine light did come on at this point. We were able to make the 10 mile drive home. This is very concerning as the vehicle is only a week and a half old with less than 600 miles on it. I was skeptical of the electronic transmission to start with but this does not help build my confidence. Also important to note that our 10 month old baby was in the vehicle as well and had we needed to make any type of quick acceleration we would not have been able to and could very well have caused an accident. The ground was dry and smooth.
At 4,000 miles the transmission started slipping in and out of gears until it was almost not drive able. While driving it would slip out of gear and at 26 miles per hour is would jump gears.
This vehicle was given to me on or about 12 November 2019 as a replacement for a 2020 Ford Explorer, VIN [xxx], purchased from sames Ford in Laredo, which twice had failure of the transmission cooling system while in motion on the highway. This new vehicle broke down while in motion in the highway with the same problem (transmission oil cooler) in new boston, Texas on 22 Nov 2019 (mileage 1021). Johnston Ford in new boston could not immediately secure the parts as they were in high demand from Ford, and the vehicle was not fully repaired until 10 December 2019. I intend to sell this vehicle as soon as it is returned to me as I no longer have faith that this model can be relied on for safe highway performance. On both vehicles, the transmission oil cooler failure occurred after a minimum of two hours of constant highway driving. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I purchased a 2020 Ford Explorer at sames Ford in Laredo, tx. The vehicle was received 11 Sept 2019. The vehicle broke down on 18 Sept 2019 in Indiana (mileage 1896) while in motion on the highway. The vehicle was towed to auto park Ford in stergis, Michigan. The problem was the transmission oil cooler, which I now know is endemic to this model. I was told the failure of the transmission oil cooler had also caused the transmission to fail. The transmission & oil cooler were replaced and I had to drive from New York to Michigan at my own expense to get the car when it was repaired and returned to me 4 Oct 2019. This vehicle broke down again while in motion on the highway with the same problem (transmission oil cooler) 5 Nov 2019 (mileage approx..5,300) in Laredo, tx. At that time, they took the original car back and gave me an identical, new 2020 Ford Explorer which subsequently broke down with the exact same transmission oil cooler failure.
A D V E R T I S E M E N T S
- Houston, TX, USA