This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle is randomly braking for no unknown reason. Almost like if I was driving and put on emergency brake. It mostly does it while in reverse when there is literally nothing around me. There is an option and it has still does it with option off. It has nearly caused 1 accident when I was in my sons car pool line at school. Otherwise it has caused extreme anxiety because I don't know when it will happen. The brake assist fault is also on, and dealer cannot find fix to that either. The dealer (capital Ford raleigh) was aware of sensor issues, as well as faults the day I took delivery on vehicle. They knowingly sold it to us anyways. I took vehicle to service dept the very day after we took delivery. There is no fix for these dangerous issues, and I am forced to keep driving with my kids in this dangerous vehicle.
Vehicle unexpectedly breaks, as if detecting a crash, when there is clearly no car ahead. Vehicle takes over control of breaks unexpectedly. Has happened on repeated occasions and already reported to manufacturer months ago.
The Explorer was put into reverse. The vehicle drove forward about 3 ft, jerked, then slammed into reverse. Reaction time on my behalf was slow as it was unexpected, I almost hit a light pole. This occurred in a parking lot
On January 6, 2020, I was driving to work, approaching a red light and could not stop. I was going around 40 mph. Then, I begin pressing on the break with my right foot and could not stop. Next, I used both feet pressing the break pedal to the floor and could barely bring the truck to a stop. At the same time, there were warning lights flashing (parking break, all wheel drive, traction control) on the dash. I immediately took the vehicle to dealership where I purchased it. They provided me with a loaner vehicle. On Friday, January 10, 2020, the dealership contacted me to provide me an update. They advised that Ford Motor Company advised them that this was a service announcement (meaning this information is known to Ford and all Ford dealerships not to the customers). Dealership advised rear break calibers needs replacing, rear break motor needs replacing, and rear break pads needs replacing. Dealership advised all parts are on national back order and does not know when they will be available.
Breaks gave out while backing out of lane. Separate issue pressed on gas no response or delayed response in stop and go traffic. Acted like it was almost out of gas but not. Also other small issue is loud high whistle noise above 70mph.
A D V E R T I S E M E N T S
- Clayton, NC, USA