- November 18: Ford Expedition Seat Belt Pretensioner Recall Investigated investigations | 2 days ago
- November 18: Ford Battery Failures Investigated in Mavericks, Bronco Sports investigations | 2 days ago
- November 17: Ford Backup Camera Problems Cost Automaker $165 Million news | 3 days ago
- November 9: Ford 'Death Wobble' Lawsuit Certified as Class Action news | 11 days ago
- November 7: Ford Mustang Mach-E Lawsuit Over Battery Contactors Dismissed news | 13 days ago
Ford TSB #SSM 49795
2019 Ford Explorer
TSB Document:
Affected Component: COMMUNICATION:MANUFACTURER TELEMATICS
- Summary
- Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air (OTA) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Click a tab for more information.