This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was an abnormal anti-freeze odor inside the cabin of the vehicle. The contact stated that the "overheat" and "temperature" gauge illuminated. The contact drove the vehicle back to the residence, parked the vehicle, and observed that anti-freeze was leaking onto the driveway. The contact had the vehicle towed to an independent mechanic and was informed that the water pump had failed and needed to be replaced. The contact was referred to a dealer for assistance. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle lost motive power, decelerated, and stalled. The vehicle was later towed to the local mechanic who diagnosed that the water pump was faulty and needed to be replaced. The water pump was replaced, and the vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was unavailable.
- Center Line, MI, USA
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- Northville, MI, USA