The contact owns a 2018 Ford Explorer. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 24V031000 (Structure); the roof racks started to detach from the vehicle, almost causing the sunroof to fracture. The contact stated that the side view mirrors seized without warning. The contact had to shift to park and turn off and restart the vehicle for the side view mirrors to operate as needed. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 77,000.

- Fontana, CA, USA

The contact called on behalf of her daughter who owns a 2018 Ford Explorer. The contact stated that after her daughter had placed her 8-month-old grandchild in a car seat in the second-row rear driver-??s side seat, she heard a loud banging sound coming from the vehicle. The contact's daughter, was outside of the vehicle at the time the failure occurred and noticed that the center of the rear windshield had exploded, projecting shattered pieces of glass that reached her grandchild-??s car seat. There was no injury sustained. The contact' daughter was able to drive the vehicle to her residence while her grandchild was transported by a family member. The dealer was notified of the failure but did not provide any assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.

- Janesville, WI, USA

The contact owns a 2018 Ford Explorer. The contact stated while driving 30 MPH, the rear hatch glass shattered without impact. The vehicle was taken to Safelite Auto Glass and repaired. The manufacturer was informed of the failure and informed the contact that the repair was not covered under the vehicle warranty. The failure mileage was approximately 50,000.

- Chaumont, NY, USA