This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Right rear tire outside shoulder wear. alignment has been checked twice. Always within factory specs. Factory specs for camber on that wheel are not right. Vehicle handles poorly in slushy conditions. In many instances that is a sign of wheels out of alignment.
The two front hankook tires have wear in the form of flaking rubber around the whole tire. At about 10,000 miles, we went to Ford to have it looked at and they referred us to the tire store. They said it was fine, but as I look at the other complaints, it is obvious that these tires have a flaw and there should be some compensation given. At 32,000 miles of city road driving, the tires had to be replaced.
Hankook ventus S1 noble 2 (255/50R20 105H) tires have excessive treadwear (less than 2/32' minimum) and cuts. Hankook tires have 28K miles, are original to 2018 Explorer purchased new. Vehicle and tires are serviced and maintained via premium maintenance plan. Vehicle is aligned. Low tread and cuts are preventing dealers/others from fixing flat caused by nail puncture.
Vehicle came with hankook ventus S1 noble 2, 255/50R20 tires. We only have 15K miles on the vehicle and the tires already need to be replaced. We had them rotated at the dealership at the scheduled oil change interval. One of the tires developed a slow leak and required re inflation each week. One rear tires lost all air pressure while we were driving on the street. There was no nail or hole found it it. The tires are shredding tread as well. All 4 need to be replaced but neither Ford or hankook have answered our complaint. These tires need to be recalled because they are dangerous.
Went for a inspection sticker on my 2018 Explorer and was told I needed tires. I said that was impossible since I only had 25000 miles on them. They showed me the wear and I could not believe it. The tires are hankook ventus S noble 2. these tires are a major safety issue and upon research here this is a common problem with them. Do notbuy these tires
- Wakefield, MA, USA
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Hankook produced & allows the sale of faulty ventus S1 noble 2 tires to be sold online and as oem on new vehicles. They fail within 16,000 miles. I bought a brand new 2018 Ford Explorer limited with 20" hankook ventus S1 noble tires as oem equipment on 2/16/18. Saturday 1/19/19, I did my due diligence and headed to discount tire in terrell, tx to have our oem hankook tires rotated, they had 16,300 miles. I was beside myself when he returned and told me the tires were down to a dangerously low 4/32 tread depth and needed to be replaced. I had to pay the difference of over $400 to replace the tires on a vehicle with only 16,300 miles! how was I, the owner of the vehicle, supposed to know these would wear so quickly? they basically endangered my family by allowing this to go without notifying us! as an owner of a new vehicle it doesn't cross your mind to check tread depth of new tires on a new vehicle with 16,300 miles! hankook knows about them, but how are owners supposed to know, in their words, "special service message ssm 47195 to address 2015-2018 Explorer - hankook brand 20 inch tire - tread wear tire replacement." And the Ford rep shared this with me "...2015-2018 Explorer vehicles equipped with hankook brand tires may exhibit tread wear that is not the result of vehicle alignment concerns. For customer satisfaction, hankook is offering pro-rated tire replacement for vehicles with less than 36,000 miles. This program is managed by hankook tire America Corp. And not claimed under Ford new vehicle limited warranty. If the tire side wall is marked as: 255/50R20 105H ventus S1 noble 2, contact hankook technical service for possible pro-rated tire replacement."
A D V E R T I S E M E N T S
- Leonard, MN, USA