Air bag style seat belt has broken twice and won-??t allow seat belt to latch after it breaks. Broke while seat belt was in use and driving down the highway. When replacing the buckle I found that the frame piece on the seat was broke and moved when trying to tighten the buckle. The buckle has been unavailable online through multiple vendors and finally found one in stock.

- Madill, OK, USA

The contact owns a 2018 Ford Explorer. The contact stated that the inflatable seat belt failed to retract with britax frontier click tight child safety seat while using the high back with the rear passenger shoulder strap failed to secure the child in the vehicle. As the child was seen hanging out the window while the mother was driving. The contact stated that the car seat was secured with the latch system however, the child was not secured with the vehicle's seat belt. The contact stated that the failure also occurred with the graco turbo booster which does not have a latch system. The manufacturers Ford and britax were made aware of the failure. The Ford manufacturer opened a case. The britax manufacturer offered no assistance. The approximate failure mileage was 18,000. The consumer provided photos.

- Norfolk, MA, USA

Vehicle was struck from behind by a pick-up truck driving at a high rate of speed. Upon impact my vehicle's front seats collapsed into the back seats causing the seat belts to be ineffective. As a result the passenger in my vehicle sustained back and neck injuries. My vehicle was stationary as the traffic was at a standstill. The vehicle that struck my vehicle was traveling at about 70 miles per hour.

- Reno, NV, USA

I recently purchased a 2018 Ford Explorer on August 30 from hammonasset Ford in madison, ct. I paid several thousand dollars extra for a safety package which includes rear seat belt airbags. We were disappointed to discover an issue in the second row of seats that hinders us from using one of the seats because of the airbag configuration. The middle seat where there are seat belts for three only fits two people. The design of the seat belt latches is a flawed one. The seat belts overlap which is a safety concern not to mention a human body cannot fit in the space they allotted. This car is advertised for seven people but only can seat six. I have seven people in my family including a baby in a car seat and we all can't go in the car together at the same time because of it. I reached out to the dealership as soon as we got the car home and they told me to go to Ford. The person I talkled to told me no need to talk to the owner or bother her. They would not help me because they said it is a design issue not anything they can repair. I reached out to Ford who said the same thing. I continued to reach out to the dealership who had service reach out to Ford to see if they can change the seat belts in the car but due to safety issues they were told they cannot and again they said it is a design issue not a manufacturing issue therefore I should go to the BBB.in addition to hammonasset Ford, I also went to hoffman Ford in East hartford to show the sales manager the car. He was shocked about the design of this car. We looked at the same exact car without the safety package and the seat belts were not flawed. The sales manager at hoffman Ford said he cant help me because I didn't buy the car there but if Ford reached out to him he could help. I contacted the BBB but they declined my application due for the same reason saying it is not an manufacturing issue.

- West Hartford, CT, USA