This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving down the interstate, parts on both sides of my windsheild came flying off, leaving the sides of my windshield exposed and debris flying behind me into oncoming traffic. I got notice of the recall, called FORD, they indicated it would be fine, its not dangerous, and parts were on back order until February. This happened, I called FORD again, and now the parts are not available until MARCH. Meanwhile I'm drivng around with missing pieces on either side of my windwhield, a whistling wind noise in the interior of my car and possibly damaged someone behind me on the interstate. this is unacceptable on behalf of ford. please advise.
Body control module has went out in the vehicle multiple times. Which causes the battery to die and the vehicle not to start. Part has been replaced multiple times.
The A-pillar appliques on my vehicle are detaching and my windshield vibrates while i drive, putting my family at risk, and others as well. The rubber seal around windshield is coming off on the outside of car. I have reached out to Ford on multiple occasions with no course of action. I have done my research and have let them know since they can not fix the problem, I have contacted a lawyer. Still nothing. When driving my car any speed the windshield vibrates, idling and the windshield vibrates. this is a safety concern for my family. Please help
I first contacted the dealership on July 29, 2024 to set up an appointment and again on Oct. 8, 2024. I took my vehicle to the dealership on 11/22/24 to have the recalls on my vehicle corrected. On pickup I was informed that the pillars had not been fixed became there were no parts available. The following day while driving on the highway something hit the side of my vehicle. When I arrived at my destination I noticed on the passenger side windshield pillar was missing and the passenger doors were scratched. I-??m concerned because the drivers side pillar may fall of and hurt someone. In addition I-??m concerned about the windshield falling due to the cracking of the sealant. I need to use my vehicle to go to work.
- San Antonio, TX, USA
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The front seal of windshield seems to be letting quite a bit of air flow through window into vehile when driving 35+ miles/hr. There is a recall on the particualar part that needs to be replaced. The vihicle has yet to be inspected by professional.
The clips on my windshield are not holding windshield in properly and the black rubber on outside of windshield is deteriorating and my windshield vibrates while driving.
Check engine light showing. Diagnostic testing shows misfire in cylinder #3. Ford dealership ran diagnostic testing ($169.95) and verified concern and found coolant intrusion cylinder #3. Advised, due to mileage (75,976 miles), replacement of long block. Replacement cost estimated at $11k. No repairs have been performed at this point due to excessive cost. Second Diagnostic test ($89.95) with independent mechanic - confirmed original verification and found evidence of wear on long block. Mechanic stated that he currently had a Ford Edge in the shop with the same issues. There is currently a class action law suit against Ford for same the issue..
I am the original owner of my 2018 Ford Explorer. I brought it to my dealership for issues and one was, I have been experiencing a loud intermittent obnoxious noise while driving over 55 mph. Sounds like it is coming from the top of my windshield to the roof, before the sunroof. Nothing is loose, up in this area at all. The BOTTOM RUBBER TRIM, all across the bottom of my windshield has come away from the windshield showing deformation in its entirely of large GAPS. The technician confirmed this is where the noise is coming from and is a HAZZARD and needs to be replaced for $500. I have extended warranty; however, it does not cover this, BUT FORD SHOULD, IT IS DEFECTIVE !!
My cars B Pillar (security pad) became unattached from my car while simply driving down the road. This part detaching caused my liftgate to lock and make me unable to open my truck for anyone and also the part could have fallen into the road way and caused a disturbance or accident to cars behind me. There was no indication of my security pad going to detach from my car and with the current recall on the A Pillars it is safe to believe that manufacturing caused this issue as well with the B Pillars as other Explorer owners have had this similar experience with the vehicles.
Back up camera went blue screen. I noticed they had recalls on the 2018's that were manufactured in October of 2018 however my car was manufactured before Oct 2018
car developed leaks and a mold smell. brought car to dealer, apparently, sunroof drains were plugged up cause water to build up in the car. The mold is making my wife and I sick. This is a severe health hazard caused by a manufacturing or design defect. The service dept at the dealer tried 3 or 4 time to sanitize, all failed and now they recommend replacing ALL of the upholstery in the car, rugs, headliner and seats. Mold has permeated this vehicle and it is not driveable. Ford should issue a recall for this problem and cover any costs.
Heat stopped working in Dec. Had it checked by local mechanic coolant very low but couldn-??t find leak. Heat was working and no check engine light ever went on. About month later had car back for oil change and mechanic found leak, again no check engine or warning ever came on. Finally got appt at ford dealer $3000 to repair and was told would take 11 hrs. Ten days later car was supposed to be fixed. Pick up car. Next day when heat was put on there was a terrible burning rubber smell and now a very load noise which wasn-??t there when vehicle was dropped off
Received letter for FORD Recall #20N11 Roof Rack becoming unattached while driving. Went to viva ford and dealership said there was no remedy for it at the moment. Roof rack has already started lifting, was only instructed they can put glue which is useless due to glue not adhering in the hot temperatures.
In addition to this recall on my vehicle, NHTSA Recall Number: 24V031. This is not the only problem around the windows but the pillars on the driver and passenger doors are coming off as well. When we were looking at other Ford explorers on 1/1/23. We noticed that this is a common issue with all the Ford explorers that we looked at. Please look into fixing that as well! I am attaching 4 pictures to show the already recalled parts as well as driver and passenger doors.
While driving on the interstate the piece of trim along the passenger side windshield flew off. No warnings. I am unsure if it caused any damage to anyone driving near me. It took me a moment to realize what had happened. I took the car to Ford repair where they had to replace the pillar molding, pillar molding hardware kit, and pillar molding mount bracket.
A D V E R T I S E M E N T S
- Spring, TX, USA