This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25, SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION, FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK, tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE
The gas gauge isn-??t reading correctly. I-??m a mother of a one year old son and I didn-??t noticed that my car was reading wrong until I put in gas and it didn-??t give me the correct reading. I have spoken to many people who owns a Ford Explorer and they have said the same thing. I don-??t even know where to start on why it wouldn-??t work. The problem has been reported and I didn-??t get a warning. It just stopped reading correctly. There-??s nothing on my dashboard, no sign or anything. I am confused.
I Drove Explorer directly to Mayo Clinic in MN shorty after the purchase. It would smell like sulpher at times, gasoline, exhaust and I was getting very poor fuel economy. Averaging 17-2. I got extremely sick and confused and had severe headaches and nausea, vertigo, congnitive impairments, burning eyes and all I wanted to do was sleep. I felt fluish and I got confused while going to Mayo for testing. Well, I didn-??t make it to my appointment, I couldn-??t even figure out how to book a hotel or get cash. I ended up lifeless and chose to stay in the Explorer overnight due to the severe fatigue and confusion. I slept in an open air parking garage and had an electric throw and would start the vehicle occasionally to get warm. Well I ended up so sick and mentally confused and cognitively exhausted my sister called the police to let them know something was wrong with me. I ended up in the hospital for a week. I felt like normal during my days in the hospital, I actually thought that I had been sick from the off gassing of the Explorer, but I couldn-??t get away from the smells. I have MCS. After I was released I continued to drive down to Jacksonville Florida for my 3 week outpatient appointment. I was getting terrible fuel economy but I didn-??t realize it until I was getting 12 miles a gallon and eventually it went as low as 5 miles per gallon. I was so sick from the odors I didn-??t realize how much gas I was going through since I left CO. The Ford at that time in April 2019 had 5,000 miles on it and I was told the reason my fuel economy was so poor along with only getting 5-10 miles per gallon and the frightening smells and sickness were caused by the new emission set up and they refused to listen to my story and symptoms and charged me $500 to fix what looked to have been poorly installed. I now have a TBI and severe cognitive and an MRI that shows evidence of Carbon Monoxide Poisoning and things only got worse from there. Thank you.
Around 4:45, was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and teetering sideways. Meanwhile no power to open my window etc. at an angle where I couldn-??t open the door, took a minute to get out of the seatbelt. Suddenly got my window able to open and crawled out. The cops, and tow truck couldn-??t believe I didn-??t roll. The car was at a dealership the previous week for loss of power and terai. System problems/ no power steering and they replaced the throttle body 3 days before this happened. I-??ve had multiple electrical/exhaust/power failures. I am terrified to drive this vehicle. It-??s been to different dealerships and the ford ones and ford don-??t care (only the dealership I purchased it at tries) it is at a fifth one now. We have forscan reports of the failures also. Multiple images at scene also. Car wouldn-??t drive correctly and terrain management fault, unloaded itself from trailer too.
- Plattsmouth , NE, USA
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My car produces a sulfer/burning smell at hard acceleration. When I am merging into traffic at 3500-4000 and over RMP, an awful smell enters the cabin. I am very concerned that this is unsafe for my family and children in the vehicle, as well as the environment. I have had this vehicle looked by Ford and they claim everything looks normal. It is not normal to have this smell while accelerating.
Strong exhaust smell in the front cabin while driving 40+ mph. Resulting dizziness and nausea symptoms. Vehicle taken to dealer for diagnosis. Odometer reading 10560
We purchased a brand new 2018 Ford Explorer in September of 2018. Around October/November 2018 I started having a lot of dizzy spells and panicked attacks while I was driving the Explorer. I was in and out of drs weekly sometimes more than weekly for these episodes. Drs thought it was anxiety so would increase medications, or change medications and I continued with same symptoms. I drove the Explorer numerous times a day as I have kids and would feel this way 90% of my day every day. I went thru physical therapy, mental therapy and also sent to a heart doctor up until 2 months ago when we purchased another vehicle and I never had a issue while driving that. My fianc drove the Explorer one day which he never did as it was my vehicle and he had his vehicle and he smelled a gas smell and questioned me about it but I had been suffering respiratory illnesses during this time and could never smell anything so I never noticed the smell. My son was having vomiting spells numerous times a week and drs said it was a generalized vomiting issue. I contacted the dealership we purchased the Explorer at and they came and picked it up. Once they checked it over they called me and said they had to order a whole new muffler system as it was leaking carbon monoxide into the cabin of my Explorer. I contacted Ford Motor Company and they said they would fix it in which they did but the damage was done I had been suffering physically and mentally for a year and due to the pan nick attacks while driving I could barely drive most days and still struggle due to the fear I've encounter behind the wheel. Ford basically said I could trade it or keep it that's all they would offer me. I wanted them to buy it back as I couldn't get back in it. I've had no issues since I stopped driving it neither has my son. I didn't get any paperwork when it was fixed so I can't give U that.
When starting vehicle, the inside of my vehicle fills with a strong smell of gas. This is an ongoing and reoccurring issue. I believe it may be the cause of my 6 year olds child's frequent headaches and bouts with nausea that began at the same time I started noticing the gas smell issue.
Strong smell of exhaust and rotten eggs entered the cabin 5 times during a 4 hour road trip during acceleration and at higher speeds. The smell caused headaches and nausea. The windows had to be opened to relieve the smell. The issue was reported to the Ford dealership on the next possible business day after occurring for review in a scheduled maintenance within 2 weeks of that date. Numerous tsb (for previous model years 2011-2017) and complaints (for model years including 2018) for this same problem can be found in online searches. At the time of recording this complaint, my truck is still with the dealership under review.
Ford Explorer 2018 going from 50 mph. And to do force, enters a strong smell of gas cabin it should slow down and open the crystals to leave the strong odor.
I have been smelling exhaust fumes/rotten egg smell in my car when accelerating up to 60mph. 1st time in shop they said bolts were missing on engine and some were loose.; they 'fixed' it. Still smelled exhaust fumes/rotten eggs, so took car back. They said fuel got in the fuel filter but they 'fixed' the problem. No still smell exhaust/rotten eggs. Took back for 3rd time they had my car for a month and they replaced the whole exhaust. Now have had car a week and a half and I smell the exhaust. I don't know what to do, I have this brand new car costing me $37000.
The contact leased a 2018 Ford Explorer. The contact detected an abnormal fuel odor inside the vehicle that was so strong, she could taste fuel. Towne auto group (3535 southwestern blvd, orchard park, NY 14127, (716) 662-6500) was notified of the failure, but was unable to replicate, diagnose, and provide a remedy after several visits. The dealer later replaced the door seals, but the failure continued. The vehicle was not included in NHTSA campaign number: 18V807000 (fuel system, gasoline). The vehicle was not repaired. The contact stated that a passenger inside the vehicle experienced nausea and headaches while the vehicle was in operation. Medical attention was not received. The manufacturer was notified of the failure. The vehicle was not included in NHTSA action number: EA17002 (structure, engine and engine cooling). In addition, the contact was unable to use the air conditioner and heating, and had to close the vents due to an asthma condition. The approximate failure mileage was 4,278.
A D V E R T I S E M E N T S
- Wentzville, MO, USA