This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Explorer. The contact stated that while merging into traffic on the freeway at various speeds, the vehicle independently shifted into limp mode without warning. The contact took the vehicle to autonation Ford East (28825 euclid ave, wickliffe, oh 44092) where the mechanic was unable to duplicate the failure. The mechanic attributed the failure to a potential turbo lag. The vehicle was not repaired. The manufacturer was not notified of the failure. Consumer stated indicator fault lights on the dash failed three times.
My 2016 Explorer has 74,000 miles and the RPM needle is sticking. Had it evaluated and found transmission neutral out on a 2/3 shift and a 4/5 shift. Fluid level is correct, this is due to excessive clearance in the direct clutch. The Ford dealership recommend overhaul or replacement. Replacement is on back order and would take several months to get. I called the Ford customer service and got a case #cas15675568. Have reached out to the dealer ship and they are discussing and it has now been 48 hrs. What is difficult about making a decision and contacting me. I'm inclined to believe that there are a lot of 2016 with this same issue because of the back order. It should probably be a recall issue?
- Hampton, GA, USA
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- Painesville, OH, USA