2018 Ford Explorer developed a shudder and rough idle, sluggish vehicle operation, slow acceleration during launch. No warning lamps. Researched issues online and found a bulletin from Ford Motor Company dated October 9, 2020 that identified the issue as a torque converter defect. My vehicle was manufactured during the identified time period and at the identified assembly plant but I did not receive a notice from Ford for the repair program. My vehicle has exhibited all of the known issues as well as a total loss of power while reversing leaving me sideways in the middle of the road while I had my family on a road trip risking collision and injury. Dealership confirms there was an issue but refuses to repair because my VIN was not listed in their system as affected. Feel the issue may extend to more vehicles than Ford previously figured.

- Lonoke, AR, USA

As I was driving the car slowed down and jerked a little. ( no lights came on ) It happened again getting on the freeway, on another day. Still no lights on the dash. It did it another time and the light that indicate it's the power train. All while I was going through this I took it to a shop that said nothing was wrong with my vehicle. I only had my vehicle 5 months before the first slow down. I tried to take it to Pat Millenkin Ford they MEVER looked at the powertrain after me telling them I thought it was the transmission, but I was told it has no issues because it wasn't a light on. Two day's after getting my car back same problem happened, I called then was giving the run around then after my warranty expired they said bring it in which now they want me to pay over $4000 but they never did a diagnostic test on my powertrain. There also was a manufacturer customer satisfaction program from Ford on the transmission #20N07 before I purchased.

- Detroit, MI, USA

The contact owns a 2018 Ford Explorer. The contact stated that while the vehicle was parked in the garage, the vehicle inadvertently rolled. The contact stated that while shifting to reverse, the vehicle hesitated to respond. Additionally, while driving the vehicle was jerking. The service warning light was illuminated. The vehicle was taken to the dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 45,000.

- Novi, MI, USA

I have been experiencing acceleration/transmission concerns, where the vehicle essential stalls and will not accelerate. After approximately 5 seconds, the computer and transmission appear to 'sync' and the vehicle will accelerate, but the issue will continue to happen until the vehicle is turned off and back on again. The first time this happen, I was in a costco parking lot, so I did not think much of it. The second time this happen, July 12th, 2020, I was crossing a busy road of traffic near my home and was almost involved in a serious accident as a result of this failure. As I was crossing the 2 lanes of traffic to make a left hand turn, my vehicle stalled and I was almost side swiped by an oncoming vehicle. After this incident, I had my vehicle towed to a Ford dealership for inspection. Upon extensive analysis of the vehicle, the technicians could not find anything wrong with the vehicle including no failed sensors in the computer and the technicians were not able to replicate the concern. On August 19th, 2020, my check engine light came on and I immediately returned the vehicle to Ford dealership hoping this was a result of the issues I had been having. Upon another diagnosis, the error was cleared for an engine knock sensor, but this was not related to my concerns with the acceleration or transmission.

- Avondale, AZ, USA

The contact owns a 2018 Ford Explorer. The contact stated that while merging into traffic on the freeway at various speeds, the vehicle independently shifted into limp mode without warning. The contact took the vehicle to autonation Ford East (28825 euclid ave, wickliffe, oh 44092) where the mechanic was unable to duplicate the failure. The mechanic attributed the failure to a potential turbo lag. The vehicle was not repaired. The manufacturer was not notified of the failure. Consumer stated indicator fault lights on the dash failed three times.

- Painesville, OH, USA

Total transmission failure for no known reason with less than 3000 miles and 4 months old. Cannot be fixed, must be replaced.

- Troy, MI, USA

My 2016 Explorer has 74,000 miles and the RPM needle is sticking. Had it evaluated and found transmission neutral out on a 2/3 shift and a 4/5 shift. Fluid level is correct, this is due to excessive clearance in the direct clutch. The Ford dealership recommend overhaul or replacement. Replacement is on back order and would take several months to get. I called the Ford customer service and got a case #cas15675568. Have reached out to the dealer ship and they are discussing and it has now been 48 hrs. What is difficult about making a decision and contacting me. I'm inclined to believe that there are a lot of 2016 with this same issue because of the back order. It should probably be a recall issue?

- Hampton, GA, USA