This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had three incidents of total brake failure on this vehicle. First, about 3 months ago I could not stop while parking in my garage and hit a work bench. I chalked it up to just a weird low speed incident as the brakes worked fine the next time I drove it. Second, I was traveling on wet roads and 27 degree weather and could not stop for a yellow light. At the time I attributed it to an icey skid because, again, the brakes worked fine the next time I needed them. But in retrospect, I do not recall any feeling that the brakes were working. Lastly, today I rear ended a car in front of me when the brakes and the supposed forward collision system both failed dramatically. I was probably going 25 MPH coming to a red light and started to apply my brakes several hundred feet before the intersection. Nothing happened and I, panicked, began pumping the pedal relentlessly. Finally the dashboard crash warning light started flashing and still no drop in speed. I tried to get into low gear, but by that time it was too late and I crashed into a van in front of me. It totaled my car and pretty well wiped out the rear doors and windows of the van. Fortunately, no one was injured. I was not cited because an EMT nurse was in the lane beside me and witnessed my brake pumping, steering wheel grabbing actions and could tell what was going on. The police are going to investigate the brake problem as well as my insurance company, USAA. There have been no brake recalls issued for my vehicle and any other recalls are up to date. There are approximately 50000 miles on it and it has had meticulous care and regular maintenance and brake shoes are still listed as good condition on my last visit for an oil change.
The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 40 mph, the transmission shifted into gear improperly. On one occasion the vehicle independently shifted from park to reverse independently. The vehicle was taken to airport marina Ford located at 5880 w centinela ave, los angeles, ca 90045 (310-574-2641) where the vehicle was repaired. The contact also heard an abnormal noise with the brake pedal depressed and had the vehicle inspected. Airport marina Ford also inspected the brakes and informed the contact that no defects were found with the brakes or braking system. The approximate failure mileage was 28.
Starting whit a noise problem on engine we bring the vehicle to service department them said was not a problem 2 months later we are here on service department for steering wheel problem, brake noise, to much problems. We buy a new car to avoid this problems and issues wasting our time. And money.
Driving the vehicle at about 40mph coming off a bridge, I hear a rattle coming from the rear of the vehicle as I brake. The brake fully depressed applies virtually no braking power. I was able to bring the vehicle to a stop by pumping the brakes as well as using the emergency brake. I walked around the vehicle to see what was going on, I noticed fluid near rear passenger side tire. The rim and street had brake fluid all over it. Upon further inspection part of the brake caliper assembly was hanging behind the rotor. The car was towed to a Ford dealership that day. Was not inspected same day as service was closed for the day on Saturday. The vehicle was inspected by dealership on following Monday. I was told the bots that keep the brakes in place were missing. The brake in question was inspected by a Ford dealership previously as there were odd marks on brake rotor, the dealership that there were no issues and no service on brake
During startup on cold mornings (not always) I have received multiple failure warnings. When this happens the vehicle has no power steering, turn signals, or windshield wipers. The warnings are: 4WD off, check parking aid, see manual, service advancetrac, steering assist fault, ABS light, airbag light, parking brake light is on even though parking brake is not on. Also the climate control still sees the temperature as the last temperature from the previous drive. So if it was 80 out and now 40, the A/C blows cold air even though it is cold out. This happened twice, once at 749.3 miles (3/12/2018) and the second time at 1440 miles (4/2/2018). First time dealer did not find the problem. The dealer has had the vehicle for over a week and still can not locate the problem.
A D V E R T I S E M E N T S
- Highland, UT, USA