This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle experienced multiple defects, including: Overheating due to a malfunctioning cooling fan motor relay. Exterior A-pillar trim detachment. Persistent starting issues, even after replacing the battery. The vehicle is no longer in my possession due to repossession, so inspection may not be possible. How was your safety or the safety of others put at risk" The overheating issue posed a risk of engine failure while driving. The detached A-pillar trim could have caused a road hazard for other drivers if it fell off while in motion. The starting issues left me stranded on multiple occasions, which could have been dangerous in certain environments. Has the problem been reproduced or confirmed by a dealer or independent service center" Yes, the dealership confirmed the issues but stated the vehicle needed to meet specific conditions (e.g., 100 miles for certain repairs) and required costly repairs that I couldn-??t afford. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others" The vehicle was inspected by the dealership, but Ford Motor Company has not performed any direct inspections to my knowledge. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear" For the overheating issue, the engine temperature warning light appeared intermittently. For the starting issue, there were no warning lights; the vehicle simply failed to start on multiple occasions. The A-pillar trim issue was visibly apparent, but no specific warning messages were displayed.
While traveling on [XXX] eastbound in the St. Louis, MO area I heard a pop and noticed my passenger side A-frame trim body piece was free from the top mooring point. This caused me to have to exit the freeway earlier than expected. Fortunately, the trim piece did not come completely dislodged and cause further danger on the freeway. I still need to drive this vehicle with a trim piece that is only partially connected to the vehicle. This is related to an unresolved recall and could cause further safety concerns on an ongoing recall. Please help me contact Ford to ensure a quick resolution to this recall that is supposed to be resolved "late 2024". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Exterior A- Left pillar become detached on the interstate and was a hazard to the cars behind, almost caused a crash. Exterior A-Right pillar is loose. I have attempted to get the recall repair completed at a dealership, but have been unsuccessful.
The keyless entry panel on driver's side next to driver's window is poorly put on and is starting to come off and could tear off on freeway and cause a safety risk to others. We took the vehicle into a Ford dealership for repairs on some other trim that had a recall and when we received our vehicle back we heard a whistling noise on drivers side and saw the keyless entry panel trim piece was coming off and when we called back to have them fix they stated they didn't damage it during the other trim work they performed and it isn't part of the recall
- Menomonee Falls, WI, USA
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The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 55 MPH, a tractor trailer truck passed by in the opposite lane and the rear GPS fin and the radio antenna blew off the vehicle. The contact stated that the loss of the rear fin exposed the electrical circuits to the wind and water. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 98,000.
Lost A pillar trim yesterday on a drive. I was advised that the recall was still in advanced notice. I am not paying to repair my vehicle while they figure their stuff out. I will be driving around without an A pillar now!
I have a 2018 Explorer that may be involved in the Ford recall for the windshield trimpieces that may come loose. I may not have that issue but I have an issue with trim pieces separating from both the drivers and front passenger doors.
On the exterior this car has a plastic A-pillar cover on both sides of the windshield, i already had one fly off on expressway ( luckily didnt hit anyone or cause an accident) i replaced the one, but now the other side is coming loose as well, not sure if its a defect in the clips or the design, but the dealer doesnt acknowledge this to be a problem, there happily charging $600 to replace each A-pillar and they keep coming loose
Was driving on the high way and the B pillar trim detached and was hanging by the wire. No damage was done to this area prior and appears the adhesive gave out. Due to incident back lift gate is inoperable and displays as open.
I was driving on the freeway when one of my A pillers flew off and cause the person behind me to loose control of their car. About 5 min later the other a piller flew off almost causing an accident with a semi and trailer.
The passenger windshield trim piece blew off my vehicle on the interstate yesterday and caused the vehicle behind me to swerve to try to avoid it. Looking through my rear view mirror, the driver appeared to lose control due to over correction. The driver avoided a collision and crash, but it looked hairy for a few moments. The driver's side trim piece blew off my vehicle last year. After Googling, I see that this is a very common problem that should be addressed, in my opinion, with a recall due to safety.
The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 55 MPH, the passenger-??s side trim detached from the vehicle. The trim struck the front windshield of another vehicle, causing the other driver to lose control of the vehicle and the vehicle spun out. The contact was unsure if the front windshield was cracked due to the impact. There were no reported injuries. The contact called the local dealer and was referred to a Collision Center for assistance. The vehicle was not diagnosed or repaired. The Collision Center was contacted and provided an estimate for the repair. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 99,800. The VIN was not available.
Windshield cowl (trim) had deteriorated, possibly due to common heat and sun damage. 1. We do not know whether or not the deteriorated cowl will affect windshield stability or water leaks. If windshield stability is affected, it would affect safety. 2. Other complaints have noted that pieces of deteriorated cowl/trim have impacted safety of nearby vehicles. 3. The vibration, humming, and buzzing are irritating to drivers and passengers. // This observed deterioration occurred when the vehicle was 5 years old, however, we know of the same problem occurring in a 2019 Explorer at about 3 years. // The local Ford dealer stated it would cost over $650 to replace the cowl.
Cowl trim on front windshield is detaching from the windshield and flapping while vehicle in operation. Concerned this will fly off the vehicle snd possibly land on another traveling vehicle and possibly cause an accident. This just started making a buzzing noise approximately two weeks ago and after further investigation the trim is literally coming off the windshield in pieces. No warning lights just a noise from the dash. Pictures can be provided.
A D V E R T I S E M E N T S
- Buffalo, NY, USA