Air bag style seat belt has broken twice and won-??t allow seat belt to latch after it breaks. Broke while seat belt was in use and driving down the highway. When replacing the buckle I found that the frame piece on the seat was broke and moved when trying to tighten the buckle. The buckle has been unavailable online through multiple vendors and finally found one in stock.

- Madill, OK, USA

Reaching under driver seat and contacted seat frame sharp and cut finger.

- Alexbay, NY, USA

Vehicle was struck from behind by a pick-up truck driving at a high rate of speed. Upon impact my vehicle's front seats collapsed into the back seats causing the seat belts to be ineffective. As a result the passenger in my vehicle sustained back and neck injuries. My vehicle was stationary as the traffic was at a standstill. The vehicle that struck my vehicle was traveling at about 70 miles per hour.

- Reno, NV, USA

While traveling through baltimore for approximately 45 minutes during the christmas holiday. I was sitting in the back seat of my friends 2018 Ford Explorer Sport. I had the heated seat set to 2. I had fallen asleep during the trip. When I woke up I had a severe discomfort. Upon arriving at our destination my friend looked to see why I was in such pain. On my left buttock was a large burn. I have enclosed a picture of the burn I received. The burn has blistered and is now an open wound. This occurred on christmas eve. I have been treating the area with burn ointment.

- Brooklyn, NY, USA

I recently purchased a 2018 Ford Explorer on August 30 from hammonasset Ford in madison, ct. I paid several thousand dollars extra for a safety package which includes rear seat belt airbags. We were disappointed to discover an issue in the second row of seats that hinders us from using one of the seats because of the airbag configuration. The middle seat where there are seat belts for three only fits two people. The design of the seat belt latches is a flawed one. The seat belts overlap which is a safety concern not to mention a human body cannot fit in the space they allotted. This car is advertised for seven people but only can seat six. I have seven people in my family including a baby in a car seat and we all can't go in the car together at the same time because of it. I reached out to the dealership as soon as we got the car home and they told me to go to Ford. The person I talkled to told me no need to talk to the owner or bother her. They would not help me because they said it is a design issue not anything they can repair. I reached out to Ford who said the same thing. I continued to reach out to the dealership who had service reach out to Ford to see if they can change the seat belts in the car but due to safety issues they were told they cannot and again they said it is a design issue not a manufacturing issue therefore I should go to the BBB.in addition to hammonasset Ford, I also went to hoffman Ford in East hartford to show the sales manager the car. He was shocked about the design of this car. We looked at the same exact car without the safety package and the seat belts were not flawed. The sales manager at hoffman Ford said he cant help me because I didn't buy the car there but if Ford reached out to him he could help. I contacted the BBB but they declined my application due for the same reason saying it is not an manufacturing issue.

- West Hartford, CT, USA

On 2, 2018 Ford Explorer basic model vehicles, the front passenger airbag indicator has come on and then gone off and stayed off with my 14 year old 118 lb, 5' 9" child in the front seat. First incident: March 23, 2018. In the first vehicle the journey was approximately 30 minutes on a 4 lane road. No turning or braking affected the condition. Second incident: April 4, 2018. In the second vehicle, VIN [xxx], on a hour and thirty minute journey, on I-75 between naples, fl and ft. Myers, fl, my child sat in the front passenger seat and the airbag indicator showed the airbag was "on". on the return ride, with sitting in the same position, the airbag indicator showed the airbag was "off". both incidents occurred while straight line driving, no braking or turning affected the incident. We brought both vehicles back to the dealership from which we leased them and showed them the accompanying picture. They told us that it could be that my child is too light for the seat sensor, but they were not positive. The head of the service dept and his lead technician witnessed the airbag indicator in the "off" position with my child sitting in the seat. They said they have never seen this before. They advised they contacted Ford with the first vehicle VIN and were doing the same with this second vehicle as well. I feel this is a significant safety issue as there is no certainty, should we get into a vehicle crash and need the front passenger airbag to deploy, that the airbag will actually deploy given the circumstances. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Naples, FL, USA