This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield molding separated and detached from the vehicle. The vehicle was taken to the dealer where it was informed that the parts needed to complete the repair were out of stock. The vehicle was not repaired. The manufacturer was made aware of the failure and advised to contact the NHTSA Hotline. The failure mileage was approximately 80,000.
the windshield seal and trim are deteriorating and coming off. because of the risk, i have scheduled an appointment (April 2023) to repair at the dealer i purchased the vehicle from. windshield could fall out, pieces of material could hit other vehicles, leaks will damage the vehicle. the dealer will confirm at the appointment in April. no others have inspected the vehicle to date. no warning indicators
While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.
While driving under 80 mph on the highway my passenger side panel flew off and almost hit the vehicle behind me. I was able to locate the panel after having to drive in reverse on the shoulder for a few minutes. This is my second ford explorer and it flew off on my drive side on the first vehicle.
- Vero Beach , FL, USA
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Windshield trim piece covering passgener side windshield pillar flew off while driving at highway speed. Sounded like something hit the vehicle, but once we stopped, I realized a piece of the car had flown off.
The trim and gasket around the windshield has become broken and cracked within the first 60k miles. The gasket has come loose and was flapping against the windshield while driving. In order to replace the trim must be broken off. Ford refused to fix and said would be $1200 to fix. If you look at many explorers from these model years it-??s a recurring thing they they know about. This needs to be recalled because it can come off and fly and hit the vehicle behind us.
In October, 2022 I was traveling on interstate 75 in GA. Heard a strange sound in front of vehicle. When I stopped later, I noticed that the trim along the edge of my windshield was no longer there. Upon arriving in FL, later that week, I had Sunrise Ford in Ft. Pierce replace that windshield trim. They said that it was a pretty common problem.
In Jan 2023, the driver's side windshield plastic trim flew off my car. It was at night so I do not know if there was an issue behind me. This is the second time we experienced this issue. It happened last year on the same side. We brought it to the Ford dealership and their parts person told me that she had seen this regularly and have talked to Ford about it. They fixed it, and were going to charge me $600 for each side, total $1200 (asked them to reseat the other side). There was no warning that the trim was going to separate from the car and fly off. I see there is a Safety probe on this issue and believe there should be a recall and force Ford to fix this since there could be accidents, injuries and potential for death if the trim comes off and causes other drivers to lose control or hit a motorcycle driver directly. It would be like a spear coming at the motorcycle rider. Thank you.
The trim on my windshield is coming off. I saw an article about people reporting this. Due to funds I have just put some medical tape on it to keep it on. It was flying off on the interstate and I had to pull off the road and only had a first aid kit with medical tape in it. The trim is unfortunately built into the plastic of the car so you have to replace the entire thing. There are also small chips of glass coming off the actual windshield. My car has its original windshield. I feel like this is unsafe because it could just go flying off an impair your vision. My car is available for inspection. There were no warnings. The dealer inspected it and said it is a common problem and would be $700-$800 to repair.
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the driver's side front window trim detached. The contact pulled over but was unable to locate the window trim. The dealer was made aware of the failure and confirmed that the driver's side front window trim needed to be replaced; however, the replacement part was on backorder. The contact was able to purchase the replacement part online; however, he had to glue it to the front driver's side window due to fractured clips used to secure the window trim in place. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.
The windshield trim became detached near the hood of the vehicle while driving on the freeway. I attempted to secure it back down but some of the clips had gotten brittle and broken. I taped it down until I could get off the freeway and get it repaired. It ended up detaching again and flying off the car. The replacement piece doesn-??t seem to attach well either and seems like it-??s only a matter of time before it happens again.
The contact owns a 2017 Ford Explorer. The contact stated while driving 70 MPH, the windshield molding on the passenger's side of the vehicle detached, flew off and hit the windshield of the vehicle behind her. There were no injuries sustained. The contact veered to the side of the road and made sure that the passenger of the other vehicle was safe; then she continued to drive to her destination. The contact stated that the windshield molding on the driver's side of the vehicle was also detaching. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 60,000.
A D V E R T I S E M E N T S
- Cape Coral, FL, USA