This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Hankook tires (255/50R20 105H ventus S1 noble 2) that came with the vehicle are showing unusual cracking and chipping. The vehicle only has 11,400 miles and is driven about 5 miles per day and mostly in a residential area. I took vehicle in for a routine oil change/tire rotation and service technician warned me that the tires were wearing and chipping. Each tire has visible chunks coming out of the treads. I called Ford and hankook today and reported this problem, but I have to wait a full week for an appointment to get this inspected. Other owners of this vehicle have reported similar problems and it is very concerning that Ford/hankook hasn't taken action to recall and replace these tires. Https://www.explorerforum.com/forums/index.php?threads/treadwear-issue-with-ventus-S1-noble-2-hankooks.457805/
I have a 2017 Ford Explorer with 5500 miles and noticed the tires are having uneven wear they are hankook ventus S1 noble 2 in 255/50/20 5mn1ah 1316 this is a known issue and these should be covered under the factory/ tire warranty as it states from 1 mile to 12K miles it is covered 100% in the manual and hankook wants to pro rate the tires for a defect that is caused my the manufacturing process shame on them
While driving the vehicle at approximately 20 mph a loud noise was heard and the left rear tire rapidly deflated. Installed the factory spare tire. Noted a 2" long slice across the tread of the tire. Took to local mechanic for replacement. Mechanic discovered that the tire was not punctured. The tire failed. The other 3 tires were in similar condition. You could pick pieces of rubber out of the tire with your bare hands. Tires are 1 year old and had 20,000 miles on them. Ford dealership said they were aware of an issue with the hankook ventus S1 noble 2 tires, size: 255/50R20. The dealership offered a $196 credit per tire for a tire of my choice. I had to pay for labor. It the failed tire had been on the front of the vehicle and operating at highway speeds, this could have caused a very serious accident.
2017 Ford Explorer Sport with hankook 255/50R20 105H ventus S1 noble 2 tires are chipping/cutting and wearing prematurely. Vehicle only has 12,500 miles.
Tires that came with vehicle have chunks of tread peeling off /cutting from normal driving of 9100 miles and 11 months. This presents several hazards such as vehicle stability, traction and potential blowout / rollovers other sizes these same hankook ventus S1 noble2 have already been recalled due to similar failures. These are 255/50 R 20 size.
- Santa Fe, TX, USA
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My vehicle has about 19,000 miles and the tires are about bald. Took my local dealer and they are telling me that Ford will not address the issue. This vehicle cannot go through another winter. Many complaints on line about this same issue with hankook tires on Ford Explorer. Hankook or Ford need to step up before major problems occcur. Should not have to be replacing tires that are rated for 50,000 miles when they are under 20,000. Have maintained this vehicle regularly with correct tire pressure and tire rotations. I have been attempting to resolve this issue with my dealer for several months when I noticed unusually extensive wear.
Re:hankook ventus S1 noble 2 255/50R20 105H-on 01/20/18, I was advised by a new friend to have my tires checked out. He noticed the pieces of tire chipping off and was concerned for my safety. The following week, I took my car to olin mott, a longtime & reputable area tire store. They informed me that all 4 tires were showing signs of "peeling" & recommended that I take my car back to the dealership where I had first purchased it. On 01/26/18 I took my car into the dealership to have them looked at. The dealership came back & said that they'd have to file a complaint w/ the tire manufacturer & they'd take pictures of all 4 tires & would let me know what the tire manufacturer said needed to be done. 6 days later, the dealership calls stating that hankook tires advised that all 4 tires need to be replaced & that the'dd offer a 50% prorata price basis. My vehicle manufacture sticker date is 04/17. I purchased my car on June 14, 2017 brand new. Less than 8 months of ownership, I now have to replace all 4 tires. As of 01/26/18, I had approx 14,300 miles. Now at 16,400 miles, they are peeling and now chunks are now coming out of all 4 tires. I have an appt in 05/12/18 to purchase 4 new tires. Bc after paying $40,000 less than a year ago, I have to save the money. This tire has numerous complaints all over the usa. Ford won't take responsibility even though they contracted w/ hankook tires in 2011 for hankook to be the official fitment tire for the Ford Explorer. Also, Ford/Lincoln extended their contract recently. Other brands such as hyaundi have recently cancelled their partnership w/ hankook. If something is not done about these tires, it's my fear that someone is going to be seriously injured or killed. Ford should also take responsibility bc they put the tires on their new vehicles they want to sell & do sell. Location: Tampa, fl. Please help us, the consumers. Thanks!
I took my car in for a oil change and my dealer called to inform me I needed to replace all my tires as the treads were all in the unsafe area. The tires are: Hankook ventus S1 nobel 2 size 255/50R20 dot 5mnc 1A H 1316 these tires have 23,000 miles on them and came oem on 2017 Ford Explorer. The tire tread is gone. Premature wear. Please investigate as others are reporting the same exact problem on the same vehicle. See Ford bulliton ssm 46905
Went to dealer for routine maintenance and dealer indicated I need immediate tire replacement of all 4 tires because the tread is flaking off! the vehicle was parked in the service bay drive. There are visible signs of tread separations and gouges in the tires. My Explorer has 28K miles on it and the manufacturer warranty says 50K. I believe this is a tire defect. I have an excellent service record on my vehicle and this is not normal wear for any tires. This Explorer was purchased new from the dealer with these tires. I was a previous owner of a 2013 Explorer (also purchased new) and the tires lasted 60K. After researching, there seem to be a number of complaints from Ford Explorer owners about this same issue. Please investigate.
Hankook ventus S1 noble2 tires have large chunks coming off the tread at 9,300 miles (reported to dealer); condition got worse at 12,000miles (reported to dealership again); condition continues to get worse at 14,000 miles (car left at dealership for tires to be sent to hankook)
It has been just over 1 year driving this vehicle, 8115 miles currently. A few days ago while walking around my car, I noticed chipping, cracking, & peeling away of the tread on my tires. It does not look normal and not too sure if it is safe to continue to drive. I took it to the local Ford dealer where we leased it from and they claimed that it is normal tire wear for Hawaii roads. I dont think so. I have owned several vehicles over the past few years and have never seen this before. The vehicle has never been off-road, pulled a heavy load, or driven aggressively, and is in immaculate condition otherwise. The vehicle was just in for service just over 1 month ago so I am not sure how this was not caught in the multi-point inspection or the tire rotation they supposedly did.
Hankook ventus S1 nobel 2 size 255/50R20 105H dot 5mnc 1A H 1916 these tires have 16,940 miles (13 months since bought it) on them and came oem on 2017 Ford Explorer. The tire tread is peeling and shredding. Premature wear. I took it to Ford and they said that a service message (ssm 46905) relative to 2015-2018 Explorer- hankook tires- chipping, cutting and/or unusual/accelerated tread wear. The message states " some 2015-2018 Explorer vehicles equipped with hankook brand tires may exhibit chipping, cutting and/or unusual or even accelerated tread wear.if the size wall is marked as:255/50R20 105H ventus S1 noble 2contact hankook technical services". the dealer did and hankook knows about the issue but only offered a 50% discount on new tires as a corrective measure. So basically they sold bad tires an the customer has to pay to fix the problem.
The subject vehicle has approximately 12,200 miles on oem supplied hankook ventus S1 noble 2 tires. Size 255/50R20. Tread is peeling off and premature wear. 50K mile rated tire is at 5/32 @ approx. 12200 miles with scheduled rotation performed. Ford dealer and hankook rep have acknowledged hankook is having a problem with these tires on this vehicle. Please investigate the safety of these tires. See attached photo of peeled tread.
2016 Ford Explorer limited equipped with hankook ventus S1 noble 2 tires size 255/50 R20. The dot code on the tires is 5mnc 1ah 0716. The vehicle odometer shows 4,186 miles. On February 19, 2017 while driving on a residential street at less than 25mph the front passenger side tire suffered a "catastrophic" sidewall failure resulting in the tire going completely flat in less that 1 minute. The failure occurred on the inside sidewall of the tire. (this seems to be the same symptom for which hankook issued an earlier - Jan 2016 - recall.) all four tires were properly inflated as indicated by the tire pressure monitoring system. To the best of our knowledge the tire had never struck an object that could have weakened the sidewall.
A D V E R T I S E M E N T S
- Verona, NJ, USA