This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Explorer. The contact stated that there was an abnormal clicking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the rear axle assembly needed to be replaced. The parts needed to repair the vehicle were on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. No additional assistance was provided. The failure mileage was approximately 55,000.
- Georgetown, DE, USA
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- Georgetown, DE, USA