This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
CURRENTLY LEFT REAR KNUCKLE AND LINK FAILING AND NEEDS TO BE REPLACED. Dealership service dept will not cover under warranty even though Ford had put out a recall for other 2017 ford explorers. recall# 19V435000. Ford previously replaced under warranty the rear left wheel bearing and then rear axle on two separate service visits, which both services required removal and repressing rear knuckle bushing. Now several months later, i am experiencing severe loud noises from my left rear knuckle.
I had the rear suspension recall done and after purchasing a new set of tire my rear right tire is wearing incredibly fast as if the rear suspension issue is still present.
I have 2 recalls that my dealer wont fix because they wont get me a rental car while my is repaired.my question who is responsible if injury or death occurs because of these recalls ?
The rear suspension started with a lower noise in the rear passenger side, whenever I make turns or the road is a little rough. To this day is getting a lot worse, more noise and unstable when I take turns. Also the seat belt light come on, and I was told that the module is malfunction and need to reset or replace with a new one.
- Boise, ID, USA
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Wife and I purchased an 2017 XLT sport with 11,000 miles and within months we kept hearing popping noises as she turns. Its the struts and they have been replaced twice within with 20K miles. Just had them replaced again at our local dealership who helped us tremendously and didn't charge us that much since it is now out of warranty 39,000 miles replacing them and its popping again. I have researched that the struts on these models are bad. This needs to be looked into.
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 65 mph, the steering wheel vibrate and the front end of the vehicle shook and vibrated. The tires were replaced and rotated however, the failure continued. Additionally, while shifting gears, an abnormal booming sound was coming from the transmission. The contact indicated that the failure occurred while releasing off the accelerator pedal. The vehicle was taken to orange park Ford located at 7700 blanding blvd, jacksonville, fl 32244 however, the failures were not duplicated. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 40,000.
The contact owns a 2017 Ford Explorer. The contact received a recall notification for NHTSA campaign numbers: 19V435000 (suspension) and 19V651000 (seats). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to rivertown Ford (1680 whittlesey rd, columbus, ga 31904, (706) 653-7420) and the contact was informed that parts were not available. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Explorer. The contact received a recall notice for NHTSA campaign number: 19V435000 (suspension) and took the vehicle to be serviced at viva Ford (5550 N desert blvd, el paso, tx 79912, 915-834-2800). After the vehicle was serviced, the contact stated that the middle of both rear tires began to wear on the traction. The contact took the vehicle back to the dealer and was informed that the tire wear was not related to the recall. The contact spoke with the supervisor who agreed to pay for the replacement tires and offered a free alignment. The dealer switched the two front tires and placed them in the rear of the vehicle. The dealer then placed two new tires on the front end of the vehicle. After the repair was performed, the contact's wife drove the vehicle out of state. Upon reaching her destination, she noticed that the same failure occurred again with the rear tires. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was 18,000.
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). Waldorf Ford (located at 2440 crain hwy, waldorf, md 20601, (301) 234-7591) stated that the part was not available and exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). The contact stated that the manufacturer exceeded a reasonable amoutn of time for the recall repair. Gary yeomans Ford (1420 N tomoka farms rd, daytona beach, fl 32124, (386) 310-2342) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Vehicle has an NHTSA recall notice#:19V435 and a Ford issued recall#:19S17 which indicates as follows: Recall description: Rear suspension toe link replacement. Risk to safety: A fracture of a rear toe link significantly diminishes steering control, increasing the risk of a crash! I have contacted 3 different deals in my area (ecino, ca, 91316) all said that the replacement parts are currently unavailable. In addition, on Thursday, June 27th, 2019 I have contacted Ford Motor Company to see if the issue can be resolved but I got the same answer. They said I have to wait until the parts are available and they are currently back ordered with no estimated time for the issue with the vehicle can be resolved. They have asked me if I would like Ford Motor Company to "lemon" the vehicle and buy it back, I replied: "absolutely yes". they have opened a case#: [xxx] I am seriously worried for my life when driving the Ford Explorer. I suffer from understeering whenever I attempt a left or right turn. At speed over 40 mph, the vehicle will start shaking giving me a sense of almost no grip to the road. In addition, I constantly have the "front airbag" light on (see picture attached) the dashboard, both when vehicle is in motion & stationary. This issue happened before and I took the car to a Ford dealer to resolve the issue (the service tech said that the sensor was malfunctioned and in a case of an accident, "front airbag" might not deploy!!! this is absolutely absurd. I here by certifie that my vehicle is serviced on time (see picture attached) and currently has 29,492 miles on it (see picture attached). I am not sure what is NHTSA part in all of this, but if you can help me deal with Ford Motor Company in resolving these issues and get rid of this vehicle, L will be very pleased and appreciative. Respectfully, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Rear suspension toe link recall: Driving approximately 50 miles/hr with my husband behind the wheel and myself and our 3 children in this family vehicle, this rear suspension broke. We live in rural saline county and drive gravel daily. The incident happened while entering a bridge on a highway. We lost almost complete control of steering requiring the driver to completely turn the wheel as quickly as possible in one direction and turn back as quickly as possible in the other swerving and forcefully circling back and forth on a bridge until the vehicle finally came to a stop further down the road. God' grace alone saved us from going over the bridge, or hitting oncoming traffic or having injuries, potentially fatal at this rate of speed and location. I am dissatisfied in the notification of recall information from the dealer and NHTSA. I only found out what must have happened after googling 'Ford Explorer' and seeing a news post 2 days earlier. The notification of the recall will come much too late in the mail in the next couple weeks. Too late! there has got to be a better, fast way of notifying driver so the recall parts more timely. We have the technology. Put your family in this situation and say this way of notifying the consumer is adequate!
The contact owns a 2017 Ford Explorer. While driving approximately 30 mph, the contact heard an explosion coming from the front passenger side of the vehicle. The vehicle then stalled without warning. In addition, the front passenger side control arm detached, which caused the passenger tire to explode. The vehicle was towed to a towing lot. The vehicle was later taken to penske Ford collision center (8970 la mesa blvd, la mesa, ca 91942, (619) 464-7777) where it was not diagnosed or repaired. The manufacturer was notified and stated that they were not responsible for the failure and advised the contact to "work it out the best he could". no further assistance was offered. The approximate failure mileage was 11,000.
A D V E R T I S E M E N T S
- Pompton Lakes , NJ, USA