After purchasing a 2017 Ford Explorer Eco Boost (65K miles) it was only 6 -7 months (yes months) later that I would find myself in a devastating car situation. At exactly 72,000 miles, I discovered my engine would need to be completely replaced. I discovered this after having my vehicle diagnosed at the dealership. Coolant in the #2 and #3 cylinders. The dealership said it would cost $9500 for a new motor. I just bought the car, I don’t have that kind of money sitting around. After searching the internet, I am finding more and more people are having the same problems. But I try to do the right thing, I called Ford to report my problem. They said they would look into it. My hopes were up. I got the call today that, They know it is a default in the motor but it has not been recalled yet! Really! So I’m supposed to wait until there is a recall! I was so upset! She did say that they would pay for $4000, but I only have 30 days to let them know if I will take their offer. I told her I don’t have $5 - $6000 sitting around.
Ford motors is aware of this issue and has refused to offer assistance in the whole cost. It should be a recall! People are just getting over the pandemic! So now I don’t know what to do! I have to have a car to get back and forth to work… I have been getting rides for the past 3 weeks now!
Update from Jan 25, 2024: Took in for the replacement motor. Took them 6 months! Now the motor knocks when putting on brakes, and the windshield bottom seal is cracked and hitting the glass driving! FORD really!!!
I previously had a Taurus SHO with multiple turbo replacements. Traded that in on a 2017 Explorer with EcoBoost V6. In less than 24-28k miles the Explorer had 3 turbos replaced and then an engine. I've lost all confidence in the Ford products....BTW have bought 6 Fords in last 6 years. No more for sure
- Gregg C.,
Walkersville, US
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A D V E R T I S E M E N T S
After purchasing a 2017 Ford Explorer Eco Boost (65K miles) it was only 6 -7 months (yes months) later that I would find myself in a devastating car situation. At exactly 72,000 miles, I discovered my engine would need to be completely replaced. I discovered this after having my vehicle diagnosed at the dealership. Coolant in the #2 and #3 cylinders. The dealership said it would cost $9500 for a new motor. I just bought the car, I don’t have that kind of money sitting around. After searching the internet, I am finding more and more people are having the same problems. But I try to do the right thing, I called Ford to report my problem. They said they would look into it. My hopes were up. I got the call today that, They know it is a default in the motor but it has not been recalled yet! Really! So I’m supposed to wait until there is a recall! I was so upset! She did say that they would pay for $4000, but I only have 30 days to let them know if I will take their offer. I told her I don’t have $5 - $6000 sitting around.
Ford motors is aware of this issue and has refused to offer assistance in the whole cost. It should be a recall! People are just getting over the pandemic! So now I don’t know what to do! I have to have a car to get back and forth to work… I have been getting rides for the past 3 weeks now!
Update from Jan 25, 2024: Took in for the replacement motor. Took them 6 months! Now the motor knocks when putting on brakes, and the windshield bottom seal is cracked and hitting the glass driving! FORD really!!!
- Cynthia Z., Kernersville, US