This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 40 MPH, the vehicle shuddered abnormally and almost stalled. The contact stated that the check engine warning light was illuminated. The vehicle was driven to the residence and while the vehicle was parked, the contact noticed that water and coolant were leaking under the engine compartment. The vehicle was not taken to be diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 131,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the engine overheated, and the vehicle started shaking abnormally. There were no warning lights illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the water pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 120,000.
The contact owns a 2017 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, there was an excessive amount of white smoke coming from the exhaust. The driver pulled over to the shoulder of the roadway. The vehicle was taken to an independent mechanic, who diagnosed a failure with the turbo charger. The vehicle was not repaired. The contact stated that the two turbo chargers had previously been replaced 16,000 miles prior to the failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 91,000.
The contact owns a 2017 Ford Explorer. The contact stated that the code indicating the vehicle had been overheating had been displayed however the vehicle had not overheated. The contact's spouse had replaced the sensor but then shortly after while driving 50 MPH the code displayed itself again and the vehicle overheated. The failure had become more persistent and would overheat while driving at various speeds. The Engine Coolant Low warning would illuminate and the message letting them know the engine was overheating had illuminated. The gauge displaying the vehicle temperature would show increased temperatures. The contact noticed at first the vehicle would cool itself down and whenever they would accelerate the vehicle would cool down. The contact took the vehicle to the dealer where it was diagnosed that the thermostat, water pump, head, and head gasket failed and needed to be replaced. The thermostat, water pump, head, and head gasket were all replaced. The dealer had completed an engine flush and oil change coolant flush and refilled the coolant. The failures persisted and the vehicle had been taken to the dealer a total of 3 times. The dealer diagnosed the engine block had failed causing water to enter cylinder #1 causing engine failure. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed the VIN was not covered under recall. The manufacturer had referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 147,371.
The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, a message that the engine was overheating was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the head gasket was cracked. The vehicle was towed to the residence, where a Ford certified mechanic diagnosed the vehicle. The mechanic made the same assessment and determined that the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,000.
- Groveland, FL, USA
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The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local Pep Boys, where the spark plugs were replaced; however, the failure recurred while driving 60 MPH. The vehicle was taken to the dealer, where it was diagnosed with oil intrusion into the piston rings and cylinder #3. Additionally, the dealer diagnosed and determined that there was coolant intrusion in cylinder #4 and on the spark plugs. The dealer recommended that the engine be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, he became aware that the vehicle was overheating, and the A/C was blowing hot air. The contact also stated that the vehicle started losing motive power. The contact pulled the vehicle to the side of the road. The vehicle was towed to the residence and was diagnosed by an independent mechanic who found a failure with the water pump, which affected the engine. The vehicle was not repaired. The manufacturer was made aware of the failure; however, informed the contact that the vehicle was no longer under Warranty. The contact related the failure with an unknown recall. The failure mileage was approximately 103,000.
The contact owns a 2017 Ford Explorer. The contact stated that while her son was driving at an undisclosed speed, the tailpipe started smoking. There was no warning light illuminated. The vehicle was towed. The contact stated that the vehicle was taken to 2 different independent mechanics however, the vehicle was not repaired. The vehicle was then taken to the dealer, where it was diagnosed with a turbo oil leak and internal water pump engine leak. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was informed that the vehicle was out of Warranty. The failure mileage was approximately 73,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the temperature and check engine warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed that the water pump needed to be replaced and that there was no coolant in the coolant reservoir. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 199,000.
The contact owns a 2017 Ford Explorer. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant was present inside the engine cylinders and the engine head gasket had leaked. No further information was available. The contact was advised that the engine head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,897.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to AutoZone, and it was diagnosed with a failed O2 sensor. The vehicle was taken the dealer where it was diagnosed that coolant had leaked onto the O2 sensor and that the water pumped needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,600.
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was initially taken to an independent mechanic to be diagnosed. The contact was informed that the coils and spark plugs were damaged and needed to be replaced. The vehicle was then taken to a dealer where a diagnostic was performed; the diagnostic test showed that coolant had leaked into cylinder #3. The manufacturer was notified of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 54,186.
The contact owns a 2017 Ford Explorer. The contact stated that the exterior trims on the front passenger's side and the front driver's side windows were detaching. Additionally, the contact stated that while his wife was driving 75 MPH, the vehicle started shuddering and lost motive power. The contact's wife veered to the side of the road. The check engine warning light was illuminated. The contact stated that his wife was able to restart the vehicle and drove to the nearby residence. The vehicle was taken to the dealer, where it was diagnosed that the water pump had failed, and the front engine mount had collapsed. The dealer determined that the water pump needed to be replaced and the front engine mount needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,000.
Head gasket failure allowing coolant to leak into cylinder 1. Starts rough, but could result in lost of power or engine failure while driving. Ford dealer has confirmed the issue and said this shouldn't happen to a car with only 77,500 miles on it (2017 Ford Explorer XLT 4WD 2.3L Ecoboost 4 cyl. engine). Have to repair or replace engine depending upon the extend of damage.
The contact owns a 2017 Ford Explorer. The contact stated that upon inspection of the vehicle, there was an unknown fluid was underneath the vehicle. The vehicle was examined by an independent mechanic who determined that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.
The contact owns a 2017 Ford Explorer. The contact stated that after moving the vehicle in the driveway, she became aware of a puddle of coolant had formed under the engine compartment. The contact refilled the coolant reservoir and noticed that a puddle had formed. The contact stated later while driving at approximately 35 MPH, the temperature warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
mechanic noticed water pump leaking at only 61,000 miles and ford refused to help because it was "out of warranty". water pump needed to be replaced which was a 3 day $2300 job. With the amount of people that have had this exact same issue you would think Ford would take action on their equipment. Really starting to regret buying so many Fords.
The contact owns a 2017 Ford Explorer. The contact stated while driving 20 MPH, the message "Coolant Overheating" was displayed, and the vehicle started to overheat. The contact drove to an independent mechanic, where she was informed that there was no coolant in the vehicle, and that coolant had leaked due to the water pump failure. The mechanic added coolant to the vehicle and referred the contact to the dealer for the repair. The contact drove back to the residence. The vehicle was then taken to the dealer, where the same assessment was made. The dealer informed the contact that the water pump needed to be replaced, and that the failure was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage of the vehicle. The failure mileage was approximately 100,000.
The contact owns a 2017 Ford Explorer. The contact stated that while parked with the engine idling the message "Engine Too Hot to Operate" was displayed and the engine temperature gauge indicated that the engine had overheated. The vehicle was towed to the local mechanic who diagnosed that the water pump and timing chain were faulty and needed to be replaced. The water pump and timing chain were replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 132,000.
The contact owns a 2017 Ford Explorer. The contact stated while starting the vehicle, the vehicle was shaking violently. The contact stated that the engine failed to turn over after several attempts while starting the vehicle. There was an abnormal rotten and sulfur odor entering the cabin of the vehicle from the front end of the vehicle. The vehicle was overheating with the check engine warning light illuminated. The catalytic converter had failed due to oil leaking from the turbo charger onto the catalytic converter. The contact was informed that the catalytic converter and turbo charger needed to be replaced. The vehicle had not been repaired. The contact became aware of NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 155,000. The consumer is requesting that their VIN be included in the recall that applies to the turbo charger failure. The vehicle has not been repaired.
A D V E R T I S E M E N T S
- Newnan, GA, USA