This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Explorer. The contact stated that while attempting to start the vehicle, there was an abnormal amount of white smoke coming from the engine and the exhaust. The check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the turbo and the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 16V925000 (ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 165,000.
The contact owns a 2017 Ford Explorer. The contact stated while the vehicle was parked, the contact discovered that there was coolant underneath the vehicle inside the garage at the residence. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed heat around the exterior of the front of the vehicle. In addition, the contact noticed an abnormal odor around the exterior of the vehicle. The contact stated that the vehicle was taken to the dealer, however the failure was not duplicated. The vehicle was then taken to the dealer where it was unofficially diagnosed with a failed coolant pump. The vehicle was taken to another dealer to confirm the failure, and the vehicle was diagnosed with a failed coolant pump. The contact was informed that the coolant pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,400.
The contact owns a 2017 Ford Explorer. The contact stated that after the battery had been replaced, the vehicle failed to start. The vehicle was jumpstarted several times. The contact stated while driving 60-70 MPH and attempting to overtake another vehicle, the vehicle failed to respond upon depressing the accelerator pedal. The contact returned to the initial lane. The contact stated that the failure recurred several times while driving. The contact stated while the vehicle was parked in front of the residence, the contact noticed that coolant had leaked from the vehicle onto the ground. The contact stated while driving at an undisclosed speed, the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to a Chevrolet dealer, where the contact was informed that there was no coolant in the coolant reservoir and the mechanic determined that the water pump was leaking. The dealer added coolant and water to the vehicle. The contact stated that the engine continued to overheat while driving. The vehicle was taken to Christian Brothers, where it was diagnosed that the water pump and the timing chain needed to be replaced. The vehicle was not repaired due to the cost. The vehicle was towed to an independent mechanic, where the water pump was replaced. The vehicle was towed to another independent mechanic, where the contact was informed that the timing chain and the water pump needed to be replaced at the same time. The vehicle was being repaired. The dealer was notified of the failure. The contact stated that the independent mechanics and the dealer had informed the contact that the failures were common. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, "The Engine Coolant Low" message was displayed on the instrument panel. The contact's husband inspected the vehicle and noticed that there was no coolant inside the reservoir. The contact's husband added coolant to the vehicle. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into the A/C compressor and that pump needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was repaired two more times. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
- Golden, MS, USA
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The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the vehicle began vibrating abnormally, with the check engine warning light illuminated. The vehicle stalled and the contact was forced to park on the side of the road to attempt to restart the vehicle. The vehicle failed to restart and was towed to an independent mechanic to be diagnosed. The contact was informed that there was coolant intrusion into engine, which caused damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
The contact owns a 2017 Ford Explorer. The contact stated that while her sister was operating the vehicle, the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the long block engine was faulty and needed to be replaced, due to excessive oil consumption. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,575.
The contact owns a 2017 Ford Explorer. The contact stated that while driving 35 MPH, the engine overheated. The contact turned off the vehicle and waited for the engine to cool down before continuing to drive. There were no warning lights illuminated. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the water pump was leaking. The mechanic informed the contact that it was a known failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 108,435.
The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 40 MPH, the vehicle shuddered abnormally and almost stalled. The contact stated that the check engine warning light was illuminated. The vehicle was driven to the residence and while the vehicle was parked, the contact noticed that water and coolant were leaking under the engine compartment. The vehicle was not taken to be diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 131,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the engine overheated, and the vehicle started shaking abnormally. There were no warning lights illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the water pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 120,000.
The contact owns a 2017 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, there was an excessive amount of white smoke coming from the exhaust. The driver pulled over to the shoulder of the roadway. The vehicle was taken to an independent mechanic, who diagnosed a failure with the turbo charger. The vehicle was not repaired. The contact stated that the two turbo chargers had previously been replaced 16,000 miles prior to the failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 91,000.
The contact owns a 2017 Ford Explorer. The contact stated that the code indicating the vehicle had been overheating had been displayed however the vehicle had not overheated. The contact's spouse had replaced the sensor but then shortly after while driving 50 MPH the code displayed itself again and the vehicle overheated. The failure had become more persistent and would overheat while driving at various speeds. The Engine Coolant Low warning would illuminate and the message letting them know the engine was overheating had illuminated. The gauge displaying the vehicle temperature would show increased temperatures. The contact noticed at first the vehicle would cool itself down and whenever they would accelerate the vehicle would cool down. The contact took the vehicle to the dealer where it was diagnosed that the thermostat, water pump, head, and head gasket failed and needed to be replaced. The thermostat, water pump, head, and head gasket were all replaced. The dealer had completed an engine flush and oil change coolant flush and refilled the coolant. The failures persisted and the vehicle had been taken to the dealer a total of 3 times. The dealer diagnosed the engine block had failed causing water to enter cylinder #1 causing engine failure. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed the VIN was not covered under recall. The manufacturer had referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 147,371.
The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, a message that the engine was overheating was displayed. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the head gasket was cracked. The vehicle was towed to the residence, where a Ford certified mechanic diagnosed the vehicle. The mechanic made the same assessment and determined that the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 88,000.
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local Pep Boys, where the spark plugs were replaced; however, the failure recurred while driving 60 MPH. The vehicle was taken to the dealer, where it was diagnosed with oil intrusion into the piston rings and cylinder #3. Additionally, the dealer diagnosed and determined that there was coolant intrusion in cylinder #4 and on the spark plugs. The dealer recommended that the engine be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, he became aware that the vehicle was overheating, and the A/C was blowing hot air. The contact also stated that the vehicle started losing motive power. The contact pulled the vehicle to the side of the road. The vehicle was towed to the residence and was diagnosed by an independent mechanic who found a failure with the water pump, which affected the engine. The vehicle was not repaired. The manufacturer was made aware of the failure; however, informed the contact that the vehicle was no longer under Warranty. The contact related the failure with an unknown recall. The failure mileage was approximately 103,000.
The contact owns a 2017 Ford Explorer. The contact stated that while her son was driving at an undisclosed speed, the tailpipe started smoking. There was no warning light illuminated. The vehicle was towed. The contact stated that the vehicle was taken to 2 different independent mechanics however, the vehicle was not repaired. The vehicle was then taken to the dealer, where it was diagnosed with a turbo oil leak and internal water pump engine leak. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. The contact was informed that the vehicle was out of Warranty. The failure mileage was approximately 73,000.
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the temperature and check engine warning lights illuminated. The vehicle was towed to a dealer where it was diagnosed that the water pump needed to be replaced and that there was no coolant in the coolant reservoir. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 199,000.
The contact owns a 2017 Ford Explorer. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that coolant was present inside the engine cylinders and the engine head gasket had leaked. No further information was available. The contact was advised that the engine head gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 53,897.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to AutoZone, and it was diagnosed with a failed O2 sensor. The vehicle was taken the dealer where it was diagnosed that coolant had leaked onto the O2 sensor and that the water pumped needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,600.
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was initially taken to an independent mechanic to be diagnosed. The contact was informed that the coils and spark plugs were damaged and needed to be replaced. The vehicle was then taken to a dealer where a diagnostic was performed; the diagnostic test showed that coolant had leaked into cylinder #3. The manufacturer was notified of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 54,186.
A D V E R T I S E M E N T S
- El Reno, OK, USA