This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our first road trip in this vehicle was November 23, 2017. We drove about 300 miles South to galveston, tx. On the way back home, I was driving, when we got to about houston, I told my husband I needed to pull over and let him drive, as I didn't feel good and felt like I was going to pass out. He drove the rest of the way back home. I was thinking maybe I was getting sick or coming down with some kind of bug. I just felt always dizzy and light headed. I started to get a strange feeling my head, a strange tightness'I then got concerned. I went to my doctor on December 27 to find out what he thought it may be. I just felt so weird and funny. I continue to go throughout January and my doctor telling me I needed to get a mri on my brain because I couldn't shake whatever I had. The strange feeling of dizziness was always there. I took off many days from work as I would start to drive into work about an hour away and kept feeling so dizzy that I couldn't drive. I kept telling my doctor when I was in my car driving that I felt the worse. I thought perhaps it was some kind of motion type of sickness like vertigo. He tested me for many things like that and after my mri came back fine'I still was having issues. After many tests, medicines and all and never finding anything that would make it better, I didn't know what else to do. I just knew I had felt weird and dizzy since our road trip to galveston. I had never thought about carbon monoxide until a friend of mine and I was talking about this weird feeling I kept having. She told me that I needed to take my car into the dealership and have it tested. Myself and my family have been smelling a smell every time I would drive. I took my car in May 8th, 2018 to the dealership and guess what'..it has a Ford customer service program 17N03 on the carbon monoxide! they say they want to fix the issue that really isn't an issue?!
Vehicle stalls when driving and is more pronounced when making turns. After stalling it starts bucking and I have to press gas pedal to the floor to get a response.
Ford Explorer exhaust---- we continue to have nausea, dizziness, headaches and at times extreme sleepiness. A few months ago Ford sent us a safety notice, stating they would reprogram the air conditioner. They stated this would fix exhaust gases entering the vehicle. This re-programing has not fixed the problem. We continue to have exhaust smells in the vehicle, especially on acceleration. We continue to have nausea, dizziness, headaches, sleepiness, and sometimes periods of confusion.
My Explorer Sport with turbo has a recurring oil leak that the dealership has attempted to repair a few times. I can smell oil burning within minutes of driving the vehicle and there are oil stains on our garage floor. My concern is that oil may be leaking onto hot engine components creating a fire hazard. The dealership has had the vehicle for over 2 weeks cumulatively and I believe this is part of a bigger problem. The GM told me today that he believes this is a freak occurrence, but in speaking with a friend of mine whose husband is a mechanic on Ford, he said the Ford knows this is an issue, but hasn't issued a recall for this model, yet. I'm not sure what to do at this point. I just know that I'm paying for a vehicle that I can't drive and the dealership doesn't know how to repair it which is very concerning.
- Danbury, CT, USA
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Recall on carbon monoxide on 2017 Ford Explorer. Ford service do not take this seriously when I'm having headaches, dizzy, vision blurry and ear ringing. We did the carbon monoxide forensics with the car co detector and the alarm went off triggers which the number is 11!!! we did the video on it and trying to show proof because Ford manager at the service doesn't believe me at all!!! we took our 2017 Ford Explorer to service 5X this month of June! Ford services at June 1st, June 7th, June 11th, June 15th and June 16th and going to bring it back again with proof of the video that our SUV do have carbon monoxides smell! please help and I cannot keep driving this with the carbon monoxide smell which I am using this car for work purpose. The carbon monoxide smell start when I'm over 45 mpg on busy main road or highway. Ford service was like oh that's musky smell and put spray to kill the bacterial smell, they replaced battery, air compressor for the ac and nothing to fix this carbon monoxide!! I'm about to give up this SUV.
I have a 2017 Ford Explorer platinum which I purchased brand new on November 25, 2016. It took me a while to realize but every time I would drive the Explorer, my eyes would get very heavy and I would develop a headache. I commute 42 miles each way for work and I cant count how many times I almost fell completely asleep. After some research, I found out that this was a common problem to due to possible carbon monoxide (co) leaks entering the vehicle through the ventilation system. I immediately contacted my local Ford dealership and had this looked at early this year. Ford replaced the exhaust manifold and I noticed a major difference in how I felt when driving the vehicle. Recently, in the past two weeks I have been experiencing the same issue again with headaches and feeling sleepy while driving. I have made several attempts to contact Ford corporate about this and I have not received any response. I would like for them to either completely fix the issue or allow me to trade in my vehicle for another one. This is truly a hazard not only to myself but for my passengers (wife and kids) and to others on the road. Please help to get this resolved...
I smell exhaust in the cabin sometimes. I work out of my car a few hours a day, leaving it on and with air conditioning on while I go door to door and get headaches and super tired which I have never had in my life. I also get extremely sleepy after being in the car for more than an 40 minutes at a time. Sometimes I take a nap in the car with the A/C on and all 4 windows cracked about an inch each. When I wake up I feel dizzy, sick and have a headache after a while.
The vehicle inside cabin sometimes smells like natural gas. Driver has experienced headache and weakness after driving longer periods of time. Windows have to be opened to rid of the smell.
Strong burning smell inside of vehicle when accelerating. The smell is so strong it will make you nauseous, requiring me to pull over and exit the vehicle. I reported the problem to the dealership and was advised it was the undercarriage coating burning off. I am now at 5500 miles on my vehicle and the smell continues to persist. The dealership and Ford motor have not been helpful in rectifying this problem or finding the cause of the smell. The problem occurs every time I have to accelerate, on a daily basis.
Vehicle surge on first acceleration after starting the engine. Surge - the vehicle experiences an accelerating lunge forward and then stops for about two or three cycles (stop/start, stop/start etc.) it is unexpected and uncontrollable until it subsides within 20 to 30 feet. The degree of the unexpected acceleration is excessive when compared to the slight application of the gas pedal conditions - happens only after the first startup of the engine, in warmer weather when the "choke" is not required. Example: Start engine, back out of garage, place in first gear, accelerate slowly for the first time. This is when the surge is experience. It does not happen with every stop/start cycle during normal driving, like stopping at a traffic light. It happens only after starting the engine, and going forward for the first time. The primary problem is the degree of the uncontrolled, oscillating acceleration relative to the slight amount that the gas pedal is applied. It is not about an overly sensitive accelerator pedal. It about the engine surging, then dying off, then surging again.
The contact owns a 2017 Ford Explorer. While driving various speeds, exhaust fumes emitted into the cabin of the vehicle. The fumes caused the contact's children to become nauseous and vomit. The contact was concerned for the safety of his children. The contact called rod baker Ford at (877) 222-7336 (located at 16101 S Lincoln hwy, plainfield, il 60586) where an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 6,310.
I am an attorney filing this report on behalf of and at the request of my client, the vehicle's owner. The complaint is a noxious odor which fills the vehicle during its operation; after numerous repair attempts by Ford, this concern has not been corrected. When driving the vehicle, the driver has observed the interior has become inundated with a noxious, overwhelming, and potentially dangerous odor of gasoline, exhaust and/or fumes. The driver has felt ill effects after this occurrence and is concerned about carbon monoxide poisoning or other health problems as a result. This issue is very concerning because of the potential health effects and because vehicle cannot be driven for any substantial period of time without filling with this odor. The issue has most often been observed with highway driving when the engine is under load, I.e. accelerating. The problem has been ongoing since shortly after the time of purchase of the vehicle. The first repair attempt by the dealer for this specific issue was made in July of 2017. At least 4 repair attempts have been made subsequently. The issue continues. This law firm has requested that Ford take back the vehicle and refund the client's purchase price under Arizona's motor vehicle warranties statute.
The contact owns a 2017 Ford Explorer. While driving approximately 30 mph, the contact heard an explosion coming from the front passenger side of the vehicle. The vehicle then stalled without warning. In addition, the front passenger side control arm detached, which caused the passenger tire to explode. The vehicle was towed to a towing lot. The vehicle was later taken to penske Ford collision center (8970 la mesa blvd, la mesa, ca 91942, (619) 464-7777) where it was not diagnosed or repaired. The manufacturer was notified and stated that they were not responsible for the failure and advised the contact to "work it out the best he could". no further assistance was offered. The approximate failure mileage was 11,000.
The contact owns a 2017 Ford Explorer. While driving at any speed, the contact felt nauseated, especially when the heater was activated. The contact did not perceive an odor inside the vehicle. The vehicle was taken to matthew's Ford newark (500 hebron rd, newark, oh 43056) and the heater software was reprogrammed. The failure recurred and was not remedied. The manufacturer was not made aware of the failure. The failure mileage was approximately 250.
There's exhaust fume in the cabin my wife has suffered severe headache after 60 mins of driving included my 20months old baby. My car has already been repaired once and is in the shop again because I left a CO2 senors in back seat and has gone off multiple times. Ford is not being very helpful because I don't want the car anymore. It is a huge safety concern and I don't want my wife and toddler in the vehicle at all.
My wife was involved in an accident on icy roads on December 5. she was driving our 2017 Ford Explorer which we had purchased on May 31, 2017. She was stopped at a red light on a country highway and headed North. The light turned green and she had just gotten through the intersection when a vehicle that was heading South, lost control and hit her head-on. The attached picture shows the amount of damage sustained on the front end of the vehicle. Beyond this damage, the impact was strong enough that a motor mount mounting pin was sheared clean off the motor as was the cover on the timing belt. The rebar in front of the radiator was snapped completely in half. All this damage...and the and airbags did not deploy. There was sufficient damage that this $50,000+ vehicle was considered a total loss. I've contacted the Ford dealership in sioux falls, sd where we bought the vehicle. As soon as I mentioned airbags, they said they would not address or comment on any additional questions I raised about the vehicle safety features. I've contacted Ford Motor Company direct. Same story. As soon as the subject of airbags was locked firmly in the mind of the lady I was talking with, she proceeded with about ten minutes of questions. After spending probably 20 minutes on the phone with this lady, all I got was, "you now have a case number in our system." When I asked about getting any followup correspondence, I was told, "all future correspondence will be between the insurance company and Ford Motor Company." And, I've heard nothing since. Because my wife was not at fault in this accident, we are dealing with the other driver's insurance company (farm bureau) and getting treated like we were the perpetrators instead of the victims.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 30 mph, there was a strong odor coming from inside the vehicle. The failure occurred without warning. The failure caused the contact to sustain a headache, dizziness, eyes watered, lips dried and had chest pain that required no medical attention. The vehicle was taken to the lasco Ford dealer located at 2525 owen rd, fenton, mi 48430 where it was diagnosed that the insulate 05 and the valve A009 needed to be replaced. The vehicle was repaired. The manufacturer was not contacted and was not made aware of the failure. The approximate failure mileage was 2,000.
A D V E R T I S E M E N T S
- Rockwall, TX, USA