The contact owns a 2017 Ford Explorer. The contact stated while driving 50 MPH, the engine temperature warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the internal water pump needed to be replaced. The vehicle was not repaired. The dealer was contacted, and it was stated that the vehicle was no longer under warranty. The manufacturer was notified of the failure and a case was opened. The failure mileage was 59,800.

- Kerrville, TX, USA

I experienced the expulsion of coolant underneath the hood of my vehicle in the parking lot / driveways the past month or so. I took this into my mechanic and they diagnosed with water pump failure, need of timing chain assessment and 12 hours of expected labor. This issue has been recalled in Canada, but not here in the U.S. This is a significant amount of money to fix this and a safety issue as this vehicle is often driven in rural areas late at night. If inspection upon request is needed I can make it available.

- Olathe, KS, USA

Mechanic confirmed water pump failure. Explorer was brought to mechanic for issue with heater. Upon inspection by mechanic, the coolant was low. Mechanic filled the coolant and left the vehicle idling. Water was seen leaking from undercarriage. Vehicle cannot be safely driven until water pump is replaced. Minimum cost of $2000 to complete repair.

- Tickfaw, LA, USA

The contact owns a 2017 Ford Explorer. The contact stated that on various occasions while the vehicle was parked, there was a fluid leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump and radiator needed to be replaced. The vehicle was not repaired and was then taken to an independent mechanic, where it remained awaiting parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.

- Belmont, MS, USA

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, he noticed fluid leaking underneath the vehicle. There was no warning light illuminated. The contact, who is an independent mechanic, diagnosed the vehicle and determined that the water pump needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 56,000.

- Utica, MI, USA

The Electrical Water Pump failed. Had to replace the water pump and the Ford Dealer said my car isn't covered under the Customer Satisfaction Program 18L02. Which my vehicle is. Safe Concern is the car will over heat and the engine will cease. The Pump has been confirmed from a independent service center. The water pump has been inspected by my mechanic. When getting an oil change they said my coolant was really low. Went to my mechanic and they stated that the water pump is bad. He also stated that this was his 9th water pump replacement on the 2017 Ford Explorer.

- Pomona, CA, USA