This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle was traveling approximately 40-50mph on the highway, traffic stopped abruptly, collision warning system with brake support did not activate, driver attempted to make a hard stop, brakes engaged at initial push of the pedal then became unresponsive regardless of force applied to the pedal, vehicle rear-end another vehicle, air-bags did not deploy, sos post-crash alert system did not activate, 911 assist did not activate.
Driving down a dirt trail from a mountain outlook the cars electrical shut off. We had no control of brakes, or anything but stearing. Not to mention we were picking up major speed down a mountain, and bouncing everywhere. We had to swerve back and forth, hitting bushes and semi driving up the side of the mountain to try and slow down. Our whole family was in the car, including a two month old and a three year old. The only way we got it to work again was slamming the shifter into neutral and then pushing the restart button, but it was probably just our prayers that got the car to turn back on and give us brake control again. I'm afraid to drive my car in fear of it happening again.
The contact owns a 2017 Ford Explorer. While driving at an unknown speed, the contact was involved in a front end collision with a wall due to brake failure. The contact struck the steering column because the seat belt failed to properly restrain her. The vehicle was taken to the contact's residence and then to the gorno Ford dealer, where it was deemed destroyed. A police report was not filed. The manufacturer was notified of the failure and stated that there were no recalls on the vehicle. The contact suffered from moderate chest pain from striking the steering column and required medical attention. The failure mileage was 3,694.
Brakes are very sensitive. When applying them you have to think a lot about foot pressure. Unless you want to come to a complete stop at 60 mph. Local Ford service manager told me he knows about the sensitivity and no fix for it at this time. So we will wait till we have a possible accident or sell the care as is.
- Bechtelsville, PA, USA
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- Neptune, NJ, USA