This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The windshield trim piece on the passenger side started making a noise while I was going down the interstate and suddenly flew off. It caught me off guard and almost made me swerve and the car behind me had to swerve it as it landed on the road luckily he was paying attention and didn-??t hit anyone else. The whole incident could have ended worse
The windshield gasket along with the door gaskets are all becoming thin and thatching. While driving on he freeway the windshield rubber gasket on the driver side began to flap around as it has apparently lost it's full seal. I noticed much of the rubber gaskets on the door as well are loose and not properly functioning. It appears the rubber used is poor quality as this should not happen on a car that is only 4 years old. I asked the dealership and they indicated it seemed to be normal wear and tear. I can't imagine how this could be normal wear and tear on a car only 4 years old. This problem needs to be looked at as it seems Ford is using an inferior rubber product on its vehicles. This will cause harm especially from the windshield issue.
The contact owns a 2017 Ford Explorer. The contact stated that she noticed the paint was bubbled up and paint was peeling off the hood of vehicle. The vehicle was taken to the local dealer where informed it was manufacturer defect and the hood needed to be replaced. The vehicle was not repaired. The manufacturer was notified who referred contact to NHTSA. The failure mileage was unknown.
Pieces of the windshield trim have flown off while driving. The keyless entry door panel is loose and vibrates while driving. Others have said theirs has come off the vehicle while driving. Will be contacting the dealership. Absolutely no warning for this.
All of the plastic trim around my car including the both my passenger and driver side windshield trim molding pieces on the exterior of the car are coming very loose. I'm worried it may become dangerous if they fly off while driving.
- Southwest Ranches, FL, USA
Search CarComplaints.com for these popular complaint phrases...
Passenger side window trim molding detached while driving on highway. No previous issue with it being loose and no previous problems with trim. If there had been traffic behind or to the side, it could have caused damage to another's vehicle, injury to a person, or caused an accident. I directly went to a Ford dealer. I was told by service person that it is a known issue. I paid for the parts (one on order, as they no longer had all the parts in stock due to replacing other moldings) and was told that I would also have to pay for the installation (separate charge). Upon doing research on the internet I found that this is a known issue to Ford and has been listed for different years the Explorer has been made with this trim molding. If I had known of this issue I would not have purchased the vehicle and would have notified my parents when they purchased their 2016 Explorer. My previous Explorer (2013) did not have this trim and we were all very happy with it.
While driving on a public road at approximately 55 mph the passenger side windshield trim piece flew off of my car. Fortunately, the piece did not strike any other vehicles on the road. I am now concerned that the driver's side windshield trim will also fly off while I am driving. At this time, Ford does not have a safety recall for this item. I have received a recall notice for another item. The notice indicates, "On your vehicle, it may be possible for the roof rail covers to become loose or detach from the vehicle". I scheduled an appointment to have this repaired but the service technician told me that they are not able to resolve the issue at this time. Apparently the initial "fix" did not work and Ford is trying to find another solution. These removable parts are a huge safety risk for everyone on the road. A recall and permanent solution is required to keep motorist safe. Thank you.
The driver's and passenger side windshield pillar moldings are loose and coming off and making a vibration sound while driving at any speed over 30 mph. I have read multiple complaints of them flying off while driving and potentially causing an accident to other motorists. Plastic molding at the doors is be melting and warping in several areas.
The door door keyless entry pad broke off and flew from the vehicle while driving down the highway. No prior damage to the keypad/door trim prior to this occurring. Upon inspection the passenger door trim (without the keypad) also seems to be "loose" at the top, potentially having it fly off during normal use of the vehicle. Dealer said that a recall was in place for the drivers side but that my vehicle was not included in the recall. Although, all descriptions I could find seem to have included exactly what happened to my vehicle.
I have 2 recalls that my dealer wont fix because they wont get me a rental car while my is repaired.my question who is responsible if injury or death occurs because of these recalls ?
The trim molding is coming off the drivers side door at the top above the electronic keyless entry touch pad. At highway speeds it make a noise that I can hear as I am driving. I am afraid that it will break off and fly loose impacting another vehicle.
The trim on the passenger side of the windshield flew off on the highway. Luckily, it crash into in the shoulder and crumbled into a million pieces. The drivers side trim also appears to be loose. It wasn't particularly windy this day and I was travelling at normal highway speeds (70-75mph).
Dealer serviced my roof rack 12 different time because the cover which is approximately 5 feet long has become loose 12 separate occasions. The most recent issue was the complete cover blew off the top of the vehicle while driving on the interstate. The vehicles trailing me took evasive maneuvers to avoid being struck by the roof rack cover. I took the vehicle to the dealer and they ordered new parts again which are under recall by Ford. The issue now is I'm driving the vehicle that currently has a loud whistling noise that starts at 50 mph and become so loud it is a distraction above 60mph. I cannot safely drive the vehicle on the interstate because of the missing roof rack cover. The dealer said they are still weeks away from receiving the back ordered parts. While at the dealer I observed four other Ford Explorer in the service bay, all for roof rack service. The dealer informed me that they average 8 service calls a day for this issue with several a week missing the roof rack cover from being blown off the vehicle while the vehicle was in motion. Ford is offering me a buy back on my vehicle, however they have not provided the offer in the time frame they committed to. Note, I am fond of Ford, I own three of them however this is an extreme safety issue. I'm retired from law enforcement and was a certified crash reconstructionist. I foresee vehicle crashes occurring as a result of this issue with parts falling off this year and make of Ford vehicle (2017 Explorer) consumer stated passenger side came off.
The adhesive holding on the panel covering on the driver door failed. This happened while traveling on the highway the panel pried loose and flapped against the car, cracking and sending a chunk of the plastic covering behind into traffic. This could have hit a motorcyclist or other vehicle and been very dangerous. I know this car has another recall for the adhesive failing on the roof coverings. This failure should also be fixed. The car is a 2017 so not that old.
Used my remote start as usual, pulled out of my driveway and at the end of my street I heard my back window burst. It looks as if it's exploded from the inside, as the window is bowed outward.
The housing for the antennas and gps on the top of the Explorer came off while driving. Two different Ford service techs said that is a known problem. We will now be out of pocket $650 for a problem they know about.
The driver's and passenger side windshield pillar moldings are loose and coming off and making a vibration sound while driving at any speed over 30 mph. I have read multiple complaints of them flying off while driving and potentially causing an accident to other motorists. I have had them checked by the dealer and there is no recall for them.
Plastic windshield molding on driver and passenger side are pulling away from the windshield and are now loose. Roof rails have started to pull away from the roof and are warping along the edges. The roof rails were replaced within a month of original purchase for the same issue. Plastic molding at the doors appears to be melting and warping in several areas.
A D V E R T I S E M E N T S
- Greenwood , IN, USA