The contact owns a 2017 Ford Explorer. The contact stated that the driver's seat was structurally unstable and made an abnormal noise when going in the left direction or when the vehicle made a sharp turn. The vehicle was taken to webber family motors (1389 wenner rd, detroit lakes, mn) where the driver's side seat was replaced, but the failure recurred. The vehicle was returned to the dealer where the bolts attached to the seat were tightened. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was approximately 20,000.

- Granite City, IL, USA

Back seat (middle row driver side) became unlatched and hit me in the back of the head while driving

- Sanford, FL, USA

Extremely sharp metal tabs stick out nearly 1" from the inboard side of both driver and passenger seats. Tabs are intended to hold plastic tabs on seat covers however both of mine were not installed properly or had come off in the 6 months we'd owned the vehicle. This tab cut my hand wide open and cut tendons while reaching for my keys that had dropped. Surgery was required. A friend who owns a 2016 Explorer confirmed these sharp tabs as well. This sharp metal tab is like a knife and I would like to see this problem corrected fleetwide (filing down the edges would be a very simple fix) to ensure others aren't maimed like I was. It's not unreasonable to see how someone could cut a wrist with a risk to life.

- Austin, TX, USA