This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. While driving approximately 25 mph, there was an abnormal grinding noise coming from the steering and the steering wheel became difficult to turn. The vehicle was taken to parkway Ford Lincoln (located at 311 commercial pkwy, dover, oh 44622, (330) 343-6681) where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 48,000.
The contact owns a 2016 Ford Explorer. While driving various speeds, an abnormal noise was heard. There were no warning indicators illuminated. The vehicle was taken to haldeman Ford (2443 lehigh St, allentown, pa) where it was diagnosed that the steering rack failed. The vehicle was repaired. The manufacturer was not notified. The failure mileage was approximately 31,910. The VIN was not available.
- Easton, PA, USA
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- Cadiz, OH, USA