This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When I turn the heat on a horrible smell like rotten eggs comes in the vehicle. The odor is so strong it has caused headaches and has made me and family feel sick to our stomachs
There is an exhaust smell permeating the cabin in city driving causing dizziness and the cabin gets flooded with exhaust fumes under heavy acceleration due to merging into traffic on interstate on ramps or while passing in any driving condition all contributing to dizziness, headaches and sometimes nausea. Even with the air conditioner on and the recirculating air feature engaged. Several times during my drive I need to open the window to air out my vehicle to avoid becoming ill. I've had it to the dealer several times with no resolution of this issue and Ford's reply is sorry but you experience no more than what is acceptable levels of exhaust fumes. This is the first vehicle I've owned that floods the cabin with exhaust fumes even with the A/C recirculating the air. This is an ongoing issue since I've owned the vehicle February 2017.
Was driving down 95 @ 65 mph when all of a sudden, the car jerked and lost all power. Wrench light, check engine, and airbag light all came on. No power. No gas, limp mode. Code reader determined throttle body issue. Looked online, appears to be known issue ignored by Ford. I could have been killed
Have a 2016 Explorer XLT. Last summer and this summer (mainly while ac is on) the wierd noise of whoop, whoop or slide whistle or police sirens emitts from the rear of the vehicle. Things I know 1) makes noise intermittently during driving at all speeds. 2) cant reproduce sound for dealer 3) make noise mainly while ac is on 4) will make noise while idling in park 5) noise comes from rear of vehicle, unknowing of a certain side left or right 6) only 2 posts I can find that somewhat describes this noise on the internet, niether apply any help or experiences would be appreciated, otherwise a great vehicle
The exhaust fumes and carbon monoxide are present in the vehicle's cabin while driving. The car was serviced at the Ford dealer twice for this problem. First time was after Ford issued an official " customer satisfaction program" related to this issue. Since I was constantly dealing with dizziness, nausea, and other symptoms consistent with carbon monoxide poisoning I took the car to the dealer again. I was told that the previous "repair" was not done properly and needed to be corrected. The "correction" did not help. The carbon monoxide meter I keep in the car frequently sounds the alarm and shows elevated levels of co. The highest level I have seen was 52 ppm before opening all widows. I have multiple video recording of the meter reading going up while driving. Now I'm driving with windows opened and ac off to avoid getting sick. I contacted the dealer, they promised to contact Ford for some suggestions. I made multiple attempts to follow up and every time I heard that Ford did not answer yet.
- Peoria, IL, USA
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I have had an issue in the transmission or shifting and won't go into gear or drive until you take it and put back to park. Then sometimes it will and sometimes it won't. I took it to the dealer and they had a Ford engineer that thought they figured it out after shelling something and repairing it. It worked for a month and now is back at dealer for a second time. Seems to be with 4 wheel drive or transmission
Smell of sulfur or natural gas in the cabin, causing headaches and dizziness. The issue seems to be worsened if climate control fans are blowing. The issue occurs while driving or idling.
Carbon monoxide in car. I drive up to 8 hours a day fro my job. Over the past several months I've experience dizziness and nausea thought out the day and recently learned of co issues with Ford Explorer. I purchased a co detector last week to test my car over the past 3 days the alarm has gone off indicating high levels of co in the cabin while the car was in motion and stopped. Specifically, with the air conditioner on "auto" at approximately 3500rpm the detector registered co in the cabin, at 4500 RPM the level of co doubled.
Tires - all 4 hanook tires dot # 5mnc 1A H (0216) 255/50/R20 treads have been chipping and peeling up resulting in unsafe conditions and excessive wear. These tires are clearly problematic tires and completely worn out at 20,000 miles. Manufacturer is aware if this resulting from new compounds (materials) used in manufacturing. High speed blowouts have been reported for this particular tire yet no recall has been issued for this tire despite its defects and safety concerns. I first noticed it on the two front tires. It is shocking that Ford would use these tires.
I brought my 2016 Ford Explorer Sport into lhm draper on April 29th with some service concerns. The most important problem was a clunking/knocking/buckling noise in the front end when turning the wheel. After leaving the car for 12 days I discovered they did not fix anything. For the next 9 days as I drove the car I noticed that the clunking noise was still very much present and happening every single day. There wasn't a single day that I didn't hear this noise. I took the car back in on May 24th again for a clunking/knocking noise in front end when the wheel is turned. Also a whining/winding noise from the steering wheel. I picked the car up on June 4th only to discover it still wasn't fixed. I have sent several messages to the dealer with no response. The car makes this noise daily. To my dismay, I did some google searches on the internet yesterday for potential causes of this knocking noise and discovered this is a huge problem with Ford Explorer!!! there are hundreds and hundreds of complaints!!! I also understand Ford recalled earlier model year Explorer with power steering problems with this same knocking noise. I am concerned that I am now outside of my warranty period. I know all too well about that. We have a 2006 Ford F350 with only 55,000 miles sitting on the side of our house that hasn't been drivable for years. About a year after we bought the truck, we began having problems with overheating and one day it started blowing white smoke. We immediately took it to the dealer and were told that this particular truck has problems with the egr cooler. The vehicle was serviced, but sometime after the warranty expired it began experiencing the same problems and Ford washed their hands of it. We've been told that it will cost over $10K to get it fixed. So there it sits! this vehicle is only 3 years old with 33,000 miles.
Problem first appeared on June 3, 2016 with about 10,000 miles. I was driving on interstate 95 past philadelphia airport about 9:30 am at about 60 mph. The vehicle had been driven from a cold start for about 20 minutes. It was raining moderately. The backup camera suddenly appeared on the screen in the center console and the transmission shuddered slightly. I also noticed that the dashboard drive indicator, which normally is lit red when in drive, was white, as were all the other indicators (R, N, etc). I jiggled the shifter without pressing the shifter button but that did not fix the problem. The transmission appeared to be still in drive since the car still had power and was not slowing down. It lasted for about 15 seconds and then the display returned to normal and the D indicator returned to its normal red mode. About 30 seconds later the problem returned and stayed for 10 to 15 seconds and then again reverted back to normal. This behavior repeated one or two more times in the next couple of minutes. After this series of events the car seemed to be normal for the rest of my 1.5 hour trip and has been fine until Aug 13, 2016 when the same behavior happened again. This could be a serious safety problem if it gets worse if for nothing else than it is certainly a distraction and may result in transmission damage and loss of control. I did talk to the service manager at my Ford dealer (sheridan Ford, rt 2 kirkwood highway, wilmington de) on July 21, 2016 when I was getting an oil change and I described the first incident. He did not seem very concerned. He said that they had never heard of that happening but did not have me write anything down. I told him that if it happened again, I would contact Ford and the dealer. The problem has occurred 12 more times. I have told the dealer about it every time. I have further text documentation.
When sitting in park and placing my foot on the break to place the car in reverse, it does not want to go into gear and there is a delay. Then the car jolts aggressively into reverse. The longer I sit with my foot on the break before engaging out of park into reverse, the longer the delay into gear and the stronger the jolt.
My wife is the primary driver of the Ford Explorer we purchased in 2016 - and has been noticing issues with her health. Digging into it we have come to find out about the the carbon monoxide issue within the Ford Explorer. I purchased a carbon monoxide detector and placed it in the vehicle. On Saturday, June 1st, 2019 we drove one hour away from our house - and the carbon monoxide detector went off multiple times during the trip to an from. The one dangerous level we were experiencing was 90ppm, we instantly opened all the windows. The reading coincided with us both experiencing headaches before the detector went off. The irony is that based on he concerns I have read about with the Ford Explorer we were driving to a dealership to look at another car because of the carbon monoxide issues.
The location of the controls for the third row seats is a problem. When the seats are down, the buttons face the interior of the car and can be bumped by cargo. Once the seats start to move, there is no way to stop them. Third, the last time we put the third row down, they would not return to the seat position when we pushed the button. I looked through the car guide for a manual override, but the strap that is on some car seats, is not on the 3rd row seats. The vehicle has been in park, and the engine off, when this happened, and when we tried to remedy the problem. Bosch Ford in temecula had no suggestions about what the problem could be, or any price ranges for possible repairs.
The rear cargo door opens and closes unexpectedly sometimes when walking past or leaning in to remove cargo. Several times, it has struck me on the head while leaning in and often strikes my back when leaning in. First of all its a security problem because of not noticing it opening. Its definitely a safety problem because of the inadvertent closing. The dealer has been unable to provide an effective fix. I have requested disabling the system but was told they ere not allowed to do that.
My 2016 Ford Explorer cabin has been filling with co I purchased a co detector a month ago after feeling sick while driving on multiple occasions. Today the co detector read 15 with no air on. Yesterday it read 18 with air conditioning on. I feel this could be dangerous to people who don't know about co poisoning symptoms. Please help me with this.
My car has had the exhaust issue repaired a few times and it still has the smell. I can't drive long distances without a headache. Ford can't seem to fix the problem. It seems to happen mostly in sport mode when accelerating quickly but the smell is strong and lasts. I have a toddler who is speech delayed and I believe it's due to the car. She's been in this car since she was a baby. How can I get help? car was purchased new. We've had it a few years now. I noticed the problem before it became a known issue.
Very strong sulfur smell inside the cabin when the heat or vent is turned on with outside air. Smell disappeared when it was switched to recirculate the inside air.
I have had two incidents of dizziness while driving our 2016 Ford Explorer. Both times I've been to the doctor. This last time to the emergency room and had complete work up including cat scan. They can find nothing. It was only after today's er visit that my husband remembered a new story about Ford explores and drivers getting dizzy and accidents. We started googling the Ford Explorer and read that the NHTSA is currently still investigating this possibility of carbon monoxide in Ford Explorer cabins. We have owned this vehicle for 14 months. The first incident was on 4/2519 the second on 4/27/19. Unfortunately when we thought of this issue, it was too far past the incident to have my blood work check for carbon monoxide
On 3/21/19 I was driving when a car stopped in front of me and I hit them. My airbag went off and was smoking black smoke. There was also a fire, about 1.5 ft tall that appeared from the passenger side of the hood. I sat in shock until someone told me to get out. I got out and grabbed my 4 year old daughter. She was in a car seat and still secured after the accident. Thankfully we were not seriously injured. We sat watching my car quickly engulf in flames. By the time the fire department came the car was pretty much all burned. I lost a lot of valuable and sentimental personal belongings in my car which insurance does not cover the cost of. It was a terrifying experience to go through for my daughter and I. I do not believe that a minor accident should cause a fire like this. I have reached out for Ford multiple times and they will not investigate which I find extremely frustrating. I would like to prevent this horrible thing happening to someone else. Although we were not injured it could have been a lot worse, and even deadly.
A D V E R T I S E M E N T S
- Terre Haute, IN, USA