This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65-70 mph, there was an abnormal exhaust odor entering the vehicle. When the accelerator pedal was released, the odor dissipated. There were no warning indicator lights illuminated. The driver and passenger sustained a headache due to the odor but medical attention was not provided. The vehicle was taken to an independent mechanic who stated that the seal was broken. Additionally, the mechanic informed her to use premium or Chevron fuel. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case, and referred her to the NHTSA hotline. The failure mileage was approximately 112,000.
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle constantly smelled of gasoline. The contact stated that the odor occurred when the vehicle was in motion but was stronger when the vehicle was idle. The vehicle was taken to an independent mechanic who was not able to properly diagnose the vehicle. The mechanic sealed several locations where the odor might have been coming from. The vehicle was taken to the dealer because the gasoline odor was stronger on the outside of the vehicle. The dealer was not able to determine the cause of the failure and referred the contact to NHTSA for assistance. The contact stated that the failure had gotten progressively worse. The manufacturer was not notified of the failure. The failure mileage was 90,000
Since early October 2016, I've had a near-constant exhaust smell, similar to what natural gas or sulfur smells like, in the cabin of my vehicle that is resulting in headaches (literally) for my entire family. Dealership has made multiple attempts to repair and has been unsuccessful. The exhaust fumes are coming into the cabin when the engine is started and vehicle is parked or moving. In my online research, I've found that Ford is under investigation by NHTSA for this issue for 2010-15 models, but I believe my 2016 model is affected as well.
When driving at 65mph on interstate 287 the car did a slight jolt and then lost all power. The engine remained running, power steering and brakes still worked, but there was no acceleration. Wrench light and check engine lights came on. Luckily I was near an exit so I coasted to a halt off the interstate. I restarted the car, it drove at no more than 5mph to a safer spot. After sometime waiting for a tow truck I restarted the car, it worked this time but with a check engine light. I drove slowly and on county roads, back home. Now in dealer to be fixed. I have read multiple examples of this problem on this website and generally. There is a clearly a major safety issue with these engines and it needs addressing at a wider level than simply each consumer.
While driving with children present the car suddenly lost power and my wife could not accelerate. She had to drift over to the side of the road. The "wrench" light and check engine light came on the dash. After stopping the car and restarting she was able to get home but the car has almost no acceleration and kept shuddering. Fortunately the roads were quite and there was no damage or injury. If she was on a busy road or highway it would have been very dangerous. Car has around 7000 miles on the clock.
A D V E R T I S E M E N T S
- Brigham City, UT, USA