This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, there was an abnormally strong odor coming into the cabin of the vehicle. The contact stopped the vehicle and rolled the windows down. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that Carbon Monoxide was leaking into the vehicle. After researching, the contact became aware that there were similar vehicles that were experiencing the same failure. The vehicle was not repaired. The manufacturer was contacted but provided no assistance; the contact was instead referred to the NHTSA for assistance. The approximate failure mileage was 98,000.
Ford Explorer - I know there was a class action lawsuit for 2011-2015 Explorer having an exhaust fume leak through the ac. Has the issue been fixed on the 2016 model" what has been done differently in the 2016 model to ensure this issue does not exist"
- Atlanta, GA, USA
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- Mckinney, TX, USA