This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Check engine light came on. Took it to the shop and found out that the Cadillac converter needs to be replaced which will be more than $2000. I found that there was a recall in 2021 for the same problem.
The contact owns a 2016 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, she noticed a white cloud of smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the residence then towed to the dealer where it was diagnosed that oil had leaked through the exhaust. The contact was informed that the turbos and catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was denied a claim and transferred to the NHTSA Hotline. The failure mileage was approximately 100,000
- Channahon, IL, USA
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- Franklin, MA, USA