This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 94,400.
While driving on the interstate my transmission decided to stop working. I was not able to safely get off the interstate because this happened going up an incline. My explorer will not shift into any gear and the cost to replace the transmission is $5300. Ford stated that the recall #20B27 was completed on my car in 2020 but when I called after the transmission died they stated that my VIN was not eligible for the #20B27 recall. So, how was it completed if they are now saying the recall wasn-??t for my car? My explorer is a 2016/2.3L/6F35 Transmission code/built in Chicago. Ford needs to recall and replace every transmission in these explorers. With so many complaints and transmission failures/problems I-??m floored that nothing has been done to remedy this situation that many explorer owners are experiencing. Do better Ford.
The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The contact stated that the failure was intermittent and mostly occurred while driving up an incline. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 137,000.
The transmission began slipping causing poor control at higher speeds using the cruise control or passing gear. Only about 42,000 miles on the vehicle and no financial help from Ford. Service for a new transmission was $7667.11at Dave Sinclair Ford, 7466 South Lindbergh, St. Louis Missouri, 63125. 314-892-2600
I was stopped at a major intersection (very busy) at a red light when my car quit. I tried to restart the car but nothing happened. I was at the bottom of a hill, which has a turn not long before you reach this intersection, the speed limit is 45 mph but its normal for cars to average 50-60 mph. I put my flashers on and called AAA. Cars were piling up behind me trying to get in the other lane, horns were blowing, it was a dangerous situation! I had to remain in my car as it was not safe to get out and try to get to the side of the road. After about 15 minutes I tried to start the car again, I was able to get it going and remove myself from an unsafe situation. The car was not running properly, it was "bucking" and trying to stall, fortunately I was able to get to a safe area to pull over and get it towed. The above was written by my wife, I was not there. I am a retired Staff Engineer for a major OE and have authored many Recalls over my 35 years. This issue is a dangerous pattern failure that Ford issued a Stop Sale for. The failed part, the ETB located on the Throttle body is used on multible models with exactly the same failure. How this hasn't been recalled is amazing. This is a known safety problem, pattern failure of the ETB across madels lines that use that engine (3.5). My car is safe now but what about the ones that will failure tomorrow?
- Rancho Palos Verdes, CA, USA
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The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds and while idling, the vehicle was vibrating abnormally. The dashboard was shaking, and the glove box was rattling. While shifting from park to drive or reverse, the vehicle vibrated. Additionally, the vehicle was hesitating and misfiring during acceleration. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 58,000.
On Wednesday, November 2, 2022, at about 4:00 pm I proceeded to parallel park my vehicle and as I put my foot on the gas pedal the car took off uncontrollably at a very high speed, I tried to control the car but before I could stop it, I crashed and hit a tree. My vehicle was severely damaged. The vehicle was taken to the Dealer for inspection, and I was told there was nothing wrong. I know what happened and there is something wrong with this vehicle. I am glad that the tree was there because if not I believe I would have ended inside the house that was behind the tree and could have injured someone. My vehicle is at the body shop now, but I don't think I will drive it anymore, I don't feel safe in it.
The car loose the power and don't go over 20 miles an hour. RPM goes over 5000 car speed don't change make noise you can't go up the have the power to go only 20 miles to 23 miles an hour
We are driving back from zion national park then in the freeway suddenly I lost power luckily it was on a down hill. I went on the side of the road then then couple I started right back. Now am afraid driving it far away. From time to time when uphill it jerk a bit and it feels like loosing power.
Using a pedal commander PC18 bluetooth "throttle enhancer" in an emergency vehicle equipped with a vhf mobile two-way radio. The radio transmits at 50W and is installed by a professional emergency vehicle upfitter per manufacturers instructions. When transmitting in the 156mhz range the pedal command consistently and unexpectedly causes the vehicle to begin accelerating when in drive, and increasing the RPM of the engine in park. The acceleration continues as long as the user is transmitting on the two-way radio. As soon as the transmissing ends the vehicle goes back to idle or rpms consistent with the pedal position. These symptoms go away as soon as the PC18 is removed. This issue was also experienced by other users with PC18 and radios that transmit in the mid 150mhz range.
My family and I were at a a gas station about to get on the freeway when my Ford Explorer started to stall. I pulled to the side and turned it off and back on. This action seemed to fix the problem; however, after that day (4 months ago) the Ford Explorer has been stalling every time I start it and start to pull out of my drive way. It will lose speed when I try to accelerate and will stall for the first minute or so before resuming back to normals I am now afraid to drive this vehicle with my family as it does not feel safe at all. Additionally, after stalling I will get the wrench symbol on my dash.
The contact owns a 2016 Ford Explorer. While driving approximately 20 mph, the accelerator pedal traveled to the floorboard when it was depressed. The vehicle accelerated at a fast rate. The contact was able to depress the brake pedal to slow down the vehicle. The contact pulled the vehicle over to the side of the road. The contact was able to drive the vehicle after waiting in park for a moment. The dealer and manufacturer were not notified. The vehicle was not diagnosed or repaired. The approximate failure mileage was 31,000.
The accelerator becomes unresponsive and my vehicle's RPM drops, regardless if I am pressing on the gas pedal. Most notably occurs when driving on the freeway, but has happened driving within city limits. I have to press down on the gas pedal and wait for the vehicle to eventually pick up speed or shift gear to neutral to drive to be able to accelerate when pressing on gas pedal. This is a safety concern due to the vehicle going limp mode, especially on a freeway. This happens approximately 2-3 times in a 1 hour driving period. The last time this happened the vehicle wrench light when on and my vehicle was jolting when I pressed on the gas pedal. When I took it to the dealership the wrench light went away. It is currently being seen by a technician; however, the technician is having a hard time duplicating this problem. This problem is intermittent. I tried to take it to another dealership previously for the same issue, however they turned me down due to it being an intermittent issue.
With no warning - experienced sudden loss of power while driving. Engine light came on. Also the wrench light came on with a message that said "see manual." I was able to get out of traffice and pull over. After ten minutes, I restarted the car. The car started back up with no problem and the engine light was back off. From there it drove beautifully like it never happened - except that it did ! four days later, I take it to the dealorship. They determined that this happened due to a defective throttle body. I have to have it replaced and it's going to cost me $380. I find it hard to believe that with the significant number of complaints on this issue all over the internet that they didn't know about this at the dealorship when they sold me the car. And also that Ford has not recalled this yet considering the number of complaints. I have to have this fixed, I have no choice. I would definitly like to reumbersed for this repair. But in addition to the out of pocket cost, the power going out on the car while driving is a major safety issue. With the significant number of complaints on this issue with this specific vehicle model / year, I hope that somebody doesn't have to die before they place a recall on this issue.
The contact owns a 2016 Ford Explorer. While driving approximately 75 mph, the check engine warning indicator illuminated and the vehicle stalled. The contact stated that the vehicle went into limp mode. The vehicle was taken to an independent mechanic who retrieved diagnostic trouble code: P2111 (throttle actuator control system stuck open). The vehicle was not repaired. Autonation Ford marietta (located at 869 cobb pkwy SE, marietta, ga 30060, (770) 674-6077) was infomred of the failure via phone. The manufacturer was notified. The approximate failure mileage was 140,000.
The contact owns a 2016 Ford Explorer. While driving approximately 35 mph, the vehicle hesitated when the accelerator pedal was depressed and the wrench warning indicator illuminated. The vehicle was taken to gilboy Ford (2805 macarthur rd, whitehall, pa 18052) to be diagnosed, but the failure could not be duplicated. The manufacturer was not notified of the failure. The failure recurred on March 28, 2019. The vehicle was not repaired. The approximate failure mileage was 45,500.
The contact owns a 2016 Ford Explorer. While driving approximately 50 mph, the vehicle shut down without warning. The vehicle was towed to rountree Ford (318-798-3673, located at 8770 business park dr, shreveport, la 71105) where it was diagnosed that the throttle body needed to be replaced. The failure was repaired. After the repair, while driving at an unknown speed, the seat belt indicator illuminated. The vehicle was taken to wray Ford (318-686-7300, located at 2851 benton rd, bossier city, la 71111) where the seat belt harness, buckle, and computer module were replaced. The manufacturer was made aware of the failures and offered an extended warranty, stating that nothing else could be done. Later on, while driving approximately 70 mph, the steering lost power. An unknown warning indicator regarding a visit to the dealer illuminated. The vehicle was taken back to wray Ford where it was diagnosed that the steering column needed to be replaced. The vehicle was repaired. The failure mileage was not provided.
During acceleration, a brief pause in acceleration or down shifting of gears. Feels like the transmission is slipping. Usually noticed during 30 minutes of normal driving conditions.
On a city street experience loss of accelerating power while coming to stop and crossing an intersection the vehicle will star at a snail pace bringing up the speed to 40 mph on limp mode since the vehicle service wrench tool and air bag light up on the dash board vehicle will not respond pushing down on the gas pedal.
A D V E R T I S E M E N T S
- Alexandria, KY, USA