Ford mechanics can't replicate it but 15 minutes later when fleet arrives to consult, they replicated it. 15 minutes on the internet and find it's either an ETB (electronic throttle body) or a cracked fuel pump. Ford is aware of the problem, too!
On July 6, 2016, was driving on the Expressway when the transmission shut down . After 20 minutes, was able to drive the car 20 miles before the same thing happened again. Had roadside assistance come pick up the car and bring it to the dealership where they said it was the throttle body and that the part was back ordered and would be 5 weeks before it was in stock. After speaking with them, my wife called Detroit and complained that it was unacceptable and that it needed to be done faster. Within days, they got it fixed. Needless to say, only 600 miles and one month later, the truck is back at the dealership after experiencing the same issue as last time... This issue is dangerous cause both times the transmission died while moving at a high rate of speed and not being able to get out of the way of other vehicles on the road... This failure is going to cause an accident where someone may get seriously hurt or killed. I'm currently trying to give them their truck back cause it is unreliable and is putting my family at risk...
Heading out and on a freeway on ramp vehicle stumbled and then over rev'ed. Stopped and would barely crawl ahead. Tried a couple of times and then stopped and was towed to dealer. Dealer knew what the problem was a replaced throttle body BUT will not declare a recall.
2016 Ford Explorer Limited (2.7L) with 3500 miles failed to accelerate in the middle of a busy intersection for approximately 3 - 4 seconds. Repeatedly pumped the gas pedal when all of a sudden the engine revved high and vehicle began moving forward again. Ford Service Manager says the only thing they can find on the computer is where the engine revved. Supposedly has been driving the vehicle daily without being able to replicate the problem. Wanted to send me home without the problem being fixed. I advised the vehicle was not going anywhere until the problem was fixed. The issue has gone on now for a week. We've had one rental car and one loaner. No fix so far. And you wonder why I haven't owned a Ford since 1976. Still waiting today (8/8/2016) to hear an answer.......
A D V E R T I S E M E N T S
Ford mechanics can't replicate it but 15 minutes later when fleet arrives to consult, they replicated it. 15 minutes on the internet and find it's either an ETB (electronic throttle body) or a cracked fuel pump. Ford is aware of the problem, too!
- Jack G., Sierra Vista, AZ, US