This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact stated there was an unknown fluid leaking underneath the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the internal water pump was leaking and that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 12,000.
The contact owns a 2016 Ford Explorer. The contact stated while cold starting the vehicle, the check engine warning light was illuminated. The contact stated that the vehicle seemed to be operating normally; however, the check engine warning light remained illuminated. The contact stated that after a week with the check engine light remaining illuminated, the vehicle was driven to a local dealer where it was diagnosed and determined that the long block needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to manufacturer Customer Satisfaction Program Number: 21N12 - Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 15-20 MPH and then attempting to park the vehicle, the high engine temperature message was displayed. The contact parked the vehicle, and her husband inspected the vehicle and became aware that the coolant level was low. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the water pump not operating as designed. The vehicle was not repaired. The contact called the local dealer, but the vehicle was not diagnosed nor repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 123,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving 35 MPH, the vehicle started jerking while depressing the accelerator pedal. The check engine warning light was illuminated. Due to the failure, the contact had the vehicle towed to a dealer to be diagnosed. The contact was later informed that the water pump was defective, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 58,900.
The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was in for a routine oil change, the mechanic discovered that fluid was leaking from the water pump. No further information was available. The cause of the failure was not yet determined. The local dealer was contacted. The manufacturer was not notified of the failure. The failure mileage was 110,000.
- Naperville, IL, USA
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The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the temperature gauge indicated that the engine had overheated. The vehicle was taken to a local mechanic who replaced the thermostat, but the failure recurred, and the vehicle was towed to the residence. The vehicle was later examined by the mechanic who diagnosed that the water pump and coolant fan had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 97,000.
The contact owns a 2016 Ford Explorer. The contact stated that coolant was leaking from the vehicle. While driving at an undisclosed speed, the vehicle stalled and left her stranded on the highway. The engine overheating message was displayed. The contact removed the coolant cap and noticed that the coolant reservoir was empty. The contact added more coolant and a stop leak solution. The vehicle was taken to an independent mechanic who was unable to locate the leak. While driving and watching the temperature gauge, she heard an abnormal screeching sound. The contact was able to stop and noticed that the engine overheating message was displayed. The contact added coolant which leaked out. The vehicle was towed to an independent mechanic who informed her that the water pump needed to be replaced. The vehicle was not repaired. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 111,040.
The contact owns a 2016 Ford Explorer. The contact stated that when the vehicle was taken to an independent mechanic for a routine oil change, he was made aware that there was coolant intrusion into the engine, and that the water pump, head gasket, and timing belt needed to be replaced. No warning lights were illuminated. The contact was advised to have the repairs completed at a local dealer. The contact made a local dealer aware of the failure; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
The contact owns a 2016 Ford Explorer. The contact stated that after starting the vehicle, the check engine warning light was illuminated. The contact used an ODB scanner and retrieved a fault code for a misfire in cylinder #1. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the cylinder. The mechanic stated that either the engine or gasket needed to be replaced, and the contact was advised to have further diagnosis and repairs completed at a local dealer. The vehicle was not yet repaired. The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 20 MPH, a loud noise was heard coming from the engine compartment, and the vehicle then lost motive power while coming to a stop at a stop signal. The vehicle was able to restart; however, the failure reoccurred shortly afterwards, and the vehicle was unable to be restarted. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced; however, the part to do the repair was on backorder. The vehicle remained with the independent mechanic awaiting the parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 84,000.
The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was at the dealer for Customer Satisfaction Program: 21N01 (High Speed Fan Motor Relay) the dealer diagnosed that the water pump was faulty, causing the air conditioner fan to fail to deactivate. The dealer declined to perform the repair because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 41,785.
The contact owns a 2016 Ford Explorer. The contact stated she noticed the heat in the vehicle was not operating as needed. The contact also noticed that there was no coolant in the coolant reservoir, and the engine was overheating. The vehicle was taken to the dealer and the mechanic stated that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 95,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving 35 MPH, the vehicle started overheating with the high temperature warning light illuminated. The contact was able to pull over on the side of the road and notice that there was no coolant in the engine due to a coolant leak. The contact added more coolant and the vehicle started to operate normally. The vehicle was diagnosed by an independent mechanic, and he stated that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by the dealer. The failure mileage was 55,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 55 MPH, the vehicle began to sputter as if the vehicle was going to stall. The contact stated that "Shutdown Engine" warning light was illuminated and the temperature gauge was extremely high. The contact pulled off the road, stopped the vehicle, and opened the hood. The contact observed that there was no coolant in the coolant reservoir. The contact left the vehicle and returned with coolant and refilled the reservoir. The contact drove the vehicle to her residence. The contact checked the coolant reservoir and stated that the coolant was bubbling in the reservoir. The contact stated that a puddle had formed underneath the vehicle. The contact stated that the failure had been an ongoing failure. The contact stated that she had mistaken prior puddles underneath the vehicle for condensation from the air conditioning drain hose. The contact had taken the vehicle to an independent mechanic who diagnosed that the water pump needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 136,000.
The contact owns a 2016 Ford Explorer. The contact stated that the engine coolant warning light was illuminated with the engine overheating. The dealer was contacted and stated that the water pump and timing belt needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was out of warranty and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 64,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated and the engine temperature gauge indicated that the engine was overheating. The vehicle was immediately taken to the local mechanic who diagnosed the failure was due to a faulty water pump and suggested that the vehicle be taken to the local dealer for servicing. The local dealer was contacted and the service appointment was scheduled. The manufacturer was not yet notified of the failure. The failure mileage was 88,278.
The contact owns a 2016 Ford Explorer. The contact stated that while starting the vehicle, the coolant temperature warning light and "Engine Coolant Over Temperature" message were displayed. The vehicle was taken to an independent mechanic who performed a pressure test; however, no coolant leak was found. The mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.
The contact owns a 2016 Ford Explorer. The contact stated that upon taking the vehicle to a dealer for an oil change, the contact was informed that there was a leak in the water pump. The contact was given an estimate for the repair. The contact also stated that the parking brake had failed to operate as needed. The contact took the vehicle to an independent mechanic where the parking brake was replaced; upon investigation, the contact linked the failure to NHTSA Campaign Number: 15V464000 (Parking Brake). The manufacturer had yet to be notified about the failure. The water pump had yet to be repaired. The failure mileage was approximately 95,000.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at 35 MPH, a low coolant warning message appeared on the instrument panel. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective water pump. The dealer was then notified of the failure where they acknowledge that the failure was common with her model vehicle. The contact was then provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at a low rate of speed, the temperature gauge indicated that the engine was hot. A message on the instrument panel to turn off the vehicle was displayed. The contact shut off the vehicle and waited for a few minutes before restarting the vehicle. Once the vehicle was restarted, the contact was able to resume normal driving. A friend of the contact's son inspected the vehicle and discovered that the water pump was defective and needed to be replaced. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 75,000.
A D V E R T I S E M E N T S
- Hudson, WI, USA