This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the lower transmission and bolts had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 57,770.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the engine overheated with the temperature gauge indicating that the engine was hot(H). The vehicle was taken to an independent mechanic where the water pump was replaced. The contact stated that several months later while in reverse(R), the vehicle failed to accelerate while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was towed to the dealer for a diagnostic test and remained with the dealer for months. The contact was informed that the vehicle had failed to accelerate while in drive(D) or reverse(R). The dealer later diagnosed the vehicle with transmission failure and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was towed to an independent mechanic where it remained unrepaired. The failure mileage was approximately 102,000.
Ptu burnt out less than 53k miles. Molding on passenger side broke off while driving 60mph struck another vehicle causing to other vehicle to leave road. Thank God no one was injured. This thing could have killed a motorcycle driver. Checked online and there are thousands of reports of same molding breaking off while driving.ford tn# does not recognize and disconnects call.
The contact owns a 2016 Ford Explorer. The contact stated while driving 10 MPH, the message to service the vehicle was displayed. The contact pulled over and turned off the vehicle, and waited for several minutes before restarting the vehicle and the message was no longer displayed. The contact stated that while depressing accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was taken to an independent mechanic where it was inspected to see if there were any leaks coming from the transmission. The contact called the Bob Johnson Auto Group to schedule an appointment for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 108,000.
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle jerked while shifting into gear. The contact stated that upon shifting to drive(D) on several occasions, the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the transmission was replaced. Additionally, the contact stated while driving 25 MPH, the vehicle shuddered, overheated, and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the residence, where a mobile independent mechanic diagnosed that the head gasket was blown. The vehicle was not repaired. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
- Baltimore, MD, USA
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The contact owns a 2016 Ford Explorer. The contact-??s spouse stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was not able to be restarted. The vehicle was towed to an independent mechanic where it was diagnosed that the link shaft bracket had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 20V692000 (Power Train). The manufacturer referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 157,627.
There has been an ongoing issue with my vehicle since it was last taken to service for a recall. The transmission has premature failure. I have had the entire vehicle powertrain fluids changed and nothing has helped. My boyfriend has been driving the vehicle and will not let me drive it anymore because it is unsafe. The transmission has torque converter issues. It has got stuck in second gear and when we went to pull out into traffic it would not move and we nearly got T-Boned. That happened while I was with him and I'm afraid to use it. He has to drive it to work because I have his vehicle and he wants me and my daughter to be safe. He says its downshifting hard when slowing down. It will downshift hard and loose power when trying to speed up on the interstate or while trying to get on the interstate. It shifts hard into reverse and is delayed shifting. Its lost power due to the transmission slipping. There has never been any check engine lights come on. Ford will do absolutely nothing about it. The vehicle has around 62,000 miles on it now and its gotten worse and is going to cause an accident or kill someone. I have called ford several times and they don't seem to care. They want me to go have it fixed and pay for it. I don't have that kind of money and I should not have to pay for there problem. Its a known issue I found out by searching online, even lawsuits. They need to recall these transmissions and fix the issue with them before someone is killed. If there hasn't already been deaths. Its unsafe. It has put me and my daughter at risk. Other drivers at risk and now with him having to drive it, his life is at risk everyday! Ford does not care about people or their family. They know they put a bad transmission in these vehicles and it cause premature wear. The transmission fluid is black, smells burnt and even metal shavings in it. Its a ticking bomb and its unfair they want me to pay for their mistakes!
The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who diagnosed that oil from the turbo booster had leaked onto the catalytic converter and both the turbo booster and catalytic converter needed to be replaced. The vehicle was not yet repaired. The contact indicated that previously the power transfer off unit was faulty, causing the vehicle to suddenly lose accelerating power; and the front control arms and ball joints were replaced. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 85,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the vehicle made an abnormally loud grinding sound. The contact stated that the front end of the vehicle seized, and the vehicle started rolling. The contact was able to pull to the side of the road and noticed that the gear box had blown out. The vehicle was towed to the dealer, where it was diagnosed that the gear box had fractured and damaged the transmission front assembly. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 156,000.
Randomly whilst driving, my dash had multiple error messages pop up and my power steering went out completely. The error messages were as follows: Service AdvanceTrac, Terrain Management System Fault, Hill Start Assist Not Available, & Power Steering Assit Fault. This keeps happening intermittently, while I am driving. This causes a serious safety issue, for my steering wheel to lock up while I am driving! I did get the codes for the errors and they are as follows: U0420-41, C0051-67, U0151-00, U0131-00. My ABS system failed check, as well. This is a known issue with Ford vehicles, as there have already been recalls for previous models. According to [XXX]: "Ford has recalled earlier model year Explorers with power steering problems before. In 2014, Ford recalled certain model year 2011-2013 Ford Explorers, saying these vehicles -??may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting a shut down of the power steering assist.-?? According to Ford, this issue -??may increase the risk of a accident.-?? In 2015, Ford recalled certain model year Ford Fusion, Ford Taurus, Ford Flex, Mercury Milan, Lincoln MKS, Lincoln MKT, and Lincoln MKZ vehicles. According to Ford, these vehicles had -??electric power steering assist systems that may shut down as a result of a steering motor sensor fault.-?? As a result, -??[i]f the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash-??. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was experiencing significantly rough idling while in drive(D) or while in reverse(R). Additionally, the contact stated that while accelerating from a complete stop, the vehicle jolted and hesitated to respond. The contact also stated that the vehicle shuddered while driving at various speeds. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the failure was related to TSB Number: 20-2271. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the TSB was superseded and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
My car started shaking while i stopped (like at a red light, stop or traffic) I had it diagnosed ($175) and was told it needed to have the transmission changed, my explorer was 6 yrs old with less than 50k miles. I have never hear of that happening as the car well kept. New transmission cost me $5585.40, it seems that every year this car has a new problem. I feel so ripped off this shouldn't happen on a $50k car.
The torque converter failed in my explorer while driving, making it act like it was in neutral. Luckily I was on a small road with little traffic, and able to pull over to a side street before my car was complete undrivable. If this happened on the highway or while turning, it probably would have cause a major issue or accident. NO warning lights on my dash and NO problem codes reported on OBD scanner tool. Ford has put out their own CSP for this issue a while ago and when I asked about it they told me it was expired. How can something they know is an issue expire? Dealership repair confirmed it was the torque converter and has to rebuild the transmission. I even found a service bulletin ford release about this problem, so they know about it.
The contact owns a 2016 Ford Explorer. The contact stated while at a red light, the vehicle was shaking abnormally. No warning light was illuminated. The vehicle was drivable and was driven to a dealer. The dealer replaced the motor mounts and informed the contact that the torque converter and transmission needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall for the failure. No further assistance was provided. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 97,393.
While driving vehicle down the road, steering locked up. Vehicle was taken to the dealer and diagnosed as a bad rack and pinion. This vehicle has 84,000 miles and should not already have issues with the rack and pinion. This incident, could have put my family and many other people's lives/vehicles at risk.
The transmission suddenly downshifts causing rapid deceleration, if on the freeway could have caused an accident, the Ford garage could not duplicate the problem, there were no warning lights and no computer codes
The contact owns a 2016 Ford Explorer. The contact stated while driving 25 MPH, the vehicle failed to exceed 25 MPH or shift out of 1st gear. Additionally, the contact stated that while shifting to reverse(R), the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 56,000.
The power transfer unit is broken. Symptoms are vehicle shuddering, vehicle sounds like it is going to stall. This could cause a major accident at any moment.
The contact owns a 2016 Ford Explorer. The contact stated while driving 55 MPH, the contact heard a loud clanking noise coming from the transmission. There was no warning light illuminated. The vehicle was taken to an independent however, the vehicle was not diagnosed or repaired. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the flex plate was cracked, causing transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 90,060.
While driving on the interstate my transmission decided to stop working. I was not able to safely get off the interstate because this happened going up an incline. My explorer will not shift into any gear and the cost to replace the transmission is $5300. Ford stated that the recall #20B27 was completed on my car in 2020 but when I called after the transmission died they stated that my VIN was not eligible for the #20B27 recall. So, how was it completed if they are now saying the recall wasn-??t for my car? My explorer is a 2016/2.3L/6F35 Transmission code/built in Chicago. Ford needs to recall and replace every transmission in these explorers. With so many complaints and transmission failures/problems I-??m floored that nothing has been done to remedy this situation that many explorer owners are experiencing. Do better Ford.
A D V E R T I S E M E N T S
- Evergreen Park, IL, USA