This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I just bought this vehicle and only had the chance to drive it for a few days now. I was told all recalls were repaired. I have not had the chance to bring it to a certified garage yet. The problem is when the vehicle is going at say walking speed like turning into a parking spot the whole vehicle is jumping to the point where I could have no control and jump into another vehicle or someone walking nearby. As the wheels are turned it's much worse. I believe it's the transfer case.
Water pump failed at 80,000 miles and cause the car to stall mid intersection putting out life at risk. This is a known issue that should be recalled. Not to mention the repair is $4,000-$6,000 mostly labor to fix. Whole motor has to be taken out to replace the water pump.
The contact owns a 2016 Ford Explorer. The contact stated upon taking the vehicle to the dealer for routine maintenance, he was informed that the Power Train Unit (PTU) was leaking and needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the Power Train Unit (PTU) installed on the vehicle was not the original part and would not be repaired. The manufacturer was contacted, and a case was opened. Additionally, the manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 78,000. The VIN was not available.
My 2016 Ford Explorer is in the dealership having the transmission repaired due to a recall that says there is an internal flaw in the design that has to be repaired. In removing the transmission, it was discovered that the transmission mount was cracked. I will have to personally pay for a new transmission mount according to Ford because that detail was not included in the specific recall. My contention is that the jerking and shuddering that happens every time I accelerate has caused the failure of the mount. I believe this is a reasonable explanation to a part of the drive train that is unaffected by normal driving. Bottom line is that the jerking and shuddering that was cause by the torque converter er.al, probably caused enough movement to crack the mount. Obviously the transmission doesnt move under normal circumstances.
Crossing busy intersection with children in vehicle, vehicle lunged and wrench symbol came on dash, and as crossing intersection vehicle wouldn't go more than 5mph, this could possibly cause a serious accident injury wife and child or possibly death, this vehicle had approximately 60000 miles.
- Eagle, NE, USA
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Power Transfer Unit (PTU) exploded cracking the PTU case and Leaking out all gear oil which can be caused by PTU being too close to the exhaust and the PTU overheats from the exhaust heat breaking down the gear oil, this gear oil being over heated and that close to the exhaust could have caught on fire and if I have been on the highway at a high speed it would have caused the vehicle to lose all power going down the highway and in turn we could have been hit and killed due to the immediate loss of power SSM 47993 which has the year make and model of my car already listed on it as well as other ones listed by NHTSA however Ford consumer affairs refuse to do anything or offer any help even though they have acknowledged that there is problems with the PTU in multiple models. Is this truly worth someone's life as this can cause severe damage to the drive shaft when they explode with absolutely no warning or lights on the dash coming on or anything? All Ford Motors consumer affairs could say to me was ma'am your vin number is not listed on our end. My car is a 2016 Ford Explorer Platinum AWD with 3.5L ecoboost with Twin Turbo, it only has 64,660 miles on it.
Transmission died with no warning at under 80k miles. The car lost its ability to accelerate while merging on the highway. Got off highway and to friends home. Car would not reverse and could not accelerate over 15mph. Had it towed to AAA repair shop. According to AAA repair shop a new Transmission is needed. This is unacceptable with only 80k miles, never received warning lights, and regular maintenance. 2016 Ford Explorer has know Transmission issues.
The contact owns a 2016 Ford Explorer. The contact stated while stopped in traffic, the vehicle was shuddering and appeared to be going into idle mode. The contact depressed the accelerator pedal and the vehicle responded as needed. The vehicle was taken to an independent mechanic where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under Customer Satisfaction Program Number: 20N07, which had expired. The failure mileage was 130,000.
I felt a thumping when turning the steering wheel and took it to the dealership who kept it for two days to attempt to replicate the same noise but they were unable to reproduce or replicate. Two or maybe three months later, the thumping noise turned into a clicking noise. Again, I immediately took it to the Ford dealership and fortunately a mechanic was still on duty. They test drove the vehicle and heard the same noise. They ask if I could leave the vehicle for more testing with their suspension specialist and they will contact me the next day. The next day they contacted me and I was told 'this is a common problem and Ford is aware of issue but has not issued a recall'. Concerned about the comment I took it to a second Ford dealership. The second dealership kept it for a day and of course they could not replicate the thumping or clicking sound. They even inspected the steering/wheel components but found nothing. Worried, I did some additional research and found this website with other people complaining about the same issue https://www.carcomplaints.com/Ford/Explorer/2016/steering/steering-rack_and_pinion.shtml I even found a few YouTube videos addressing the same problem. October is here and winter is about to set in and my vehicle is still thumping and clicking. I am driving the vehicle but concerned I am putting my safety and the safety of others at risk. Based on the information I found, it is clear that I am not the only one with this issue.
Check engine light came on low engine oil pressure light come on made loud knocking noise regular maintenance 147k miles vehicle is at mechanic shop estimate total $1500-$2500 to fix do not have money for repairs
The engine shut off when driving on the highway at 65 and the wrench light came on... I could not navigate the vehicle...took it to the Legacy Ford dealership and was informed that the Electronic Throttle Body needed to be replaced...I believe ford had that on a recall back in 2017 but not for my VIN....The dealership said that my VIN does not qualify for the recall to my surprise
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The manufacturer was contacted and referred the contact to the NHTSA for assistance. The contact related the failure to NHTSA Campaign Number: 20V692000 (Power Train). The failure mileage was approximately 180.000.
My vehicle build date is May 10, 2015 @ Chicago plant. NHTSA put out a recall on my vehicle but it wasn't attached to my VIN # and my vehicle is currently having said recall problems. The recall was NHTSA-20-V-692. Is there a way to get it added to my VIN please
The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the vehicle was vibrating abnormally. Additionally, while attempting to accelerate the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to Manufacturer Communication Number: 20N07-S2. The approximate failure mileage was 60,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving 65 MPH, the vehicle unintentionally downshifted without warning. The contact called the manufacturer and was informed that his vehicle was included in a customer satisfaction program; the contact scheduled an appointment at a local dealer for service. The contact took the vehicle to the dealer where she was informed that the transmission was defective and that the recall did not apply to the vehicle. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 72,000.
The contact owns a 2016 Ford Explorer. The contact stated while driving 40 MPH, the accelerator pedal was depressed and the vehicle started jerking and sputtering. There was no warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission had failed. The vehicle was towed to the transmission specialist where it was diagnosed that the transmission needed to be rebuilt. The vehicle was repaired; however, the failure reoccurred a year later. The vehicle was taken back to the transmission specialist where the torque converter was replaced; however, the failure persisted. The contact stated the vehicle was shifting hard while driving and was jerking upon acceleration. The vehicle was taken to an independent mechanic where the engine mounts were replaced twice. The vehicle was repaired; however, the failure persisted. The contact became aware of Ford Technical Service Bulletin Number: 20-2271, which he associated with the torque converter failure. The independent mechanic informed the contact that the vibration caused by the torque converter failure was damaging the engine mounts, causing the engine mounts to be repaired often. The dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 45,000.
Vehicle started overheating, when inspected I notice a coolant leak. Had it diagnosed, outcome was water pump leaking. Vehicle only has about 58685 miles. Warranty expired and extended warranty also expired. Not sure why the water pump started to leak at such low milage. Vehicle is currently at the Ford Dealer for repairs.
The contact owns a?2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was a clicking sound coming from the vehicle and then there was an explosion. There was smoke coming from under the hood of the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the PTU, transfer case and differential had exploded. The mechanic informed the contact that the PTU, transfer case and differential needed to be replaced. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The manufacturer informed the contact that the warranty had expired and to research the lemon law. The failure mileage was approximately 85,000.
A D V E R T I S E M E N T S
- Bristol, CT, USA