Had my Explorer for a few month now and just in the end of April, the tailgate has not opened correctly. I tried to swipe my foot and did not work, then I tried the buttons on the key it worked but slow. When it reached the top it came fallen down on my head. The strong arm came off the tailgate on the passenger side. Just on May 4, 2016 it happened again to my younger son. Not happy when things fall on your children's heads. So I called Ford and they told me that they are on back order and this must be happening a lot. They are putting our order in as a rush order to get it replaced. Which is good since we have been having nothing but problems with vehicle.